Customer Support Marketing Specialist

IVANNA OLVERA

CUSTOMER SUPPORT MANAGER & MARKETING SPECIALIST MADRID, SPAIN +34-607-***-***

DETAILS

Madrid

Spain

+34-607-***-***

******.********@*****.***

LINKS

LinkedIn

KEY SKILLS

Remote Team Leadership &

Coaching

Project & Workflow Management

Customer Support (EN/SP)

Marketing Campaign

Management

CRM & Marketing Automation

Bilingual Content Creation &

Post-Editing

Conflict Resolution & Performance

Feedback

Fast Learner & Results-Oriented

Strategic Planning & Problem

Solving

Cross-Cultural Communication

LANGUAGES

English

Spanish

PROFILE

Bilingual EN–ES professional with 4+ years of experience in remote team management, customer support, digital marketing, and multilingual project coordination. Skilled in CRM automation, bilingual content creation, process documentation, and conflict resolution. Proven record of improving customer satisfaction, driving campaign performance, and optimizing workflows across international teams. Fast learner with a results-driven, solution-oriented mindset, fully remote-ready and adaptable to flexible environments.

EMPLOYMENT HISTORY

Customer Support Manager & Marketing Assistant at Beta Analytic, Remote (Miami HQ, Spain-based)

November 2022 — Present

• Manage a 5-member international team, overseeing schedules, weekly meetings, and performance reviews.

• Plan and execute CRM-integrated email campaigns with Salesforce, including segmentation and analytics.

• Improve campaign engagement by 15% through audience targeting and performance trend analysis.

• Coordinate translation projects in 9 languages, plus personal EN ES translation and post-editing with CAT tools.

• Create and edit bilingual scientific and marketing content for journals, websites, and newsletters.

• Oversee conference logistics in Europe, including vendor sourcing, promotional material orders, and shipments.

• Develop and maintain training guides, reducing new hire ramp-up time by 30%.

• Deliver Spanish webinars for leads and clients to support marketing initiatives.

• Attend and exhibit at international conferences in the U.S. and Europe-

, representing the company and supporting global marketing campaigns. Customer Support Representative at Beta Analytic

February 2021 — November 2022

• Delivered bilingual EN/ES customer support to international clients, maintaining 90%+ satisfaction scores.

• Managed and optimized workflows using CRM systems, reducing resolution times.

• Partnered with cross-functional teams to identify customer pain points and streamline support processes.

EDUCATION

Bachelor’s Degree in International Relations, Universidad Popular Autónoma del Estado de Puebla (UPAEP), Puebla, Mexico

2019

INTERNSHIP

Advisor at New Communities Partnership (NCP), Dublin, Ireland (on-site) January 2019 — March 2019

• Supported immigration applications, ensuring accuracy and cultural sensitivity.

• Improved internal documentation and database organization. COURSES

Bronze Level Certification of Sales Professional, Sandler April 2023

The Strategy of Content Marketing, University of California Davis via Coursera November 2021

SOFTWARE & TOOLS

Salesforce Account Engagement (Pardot) · Salesforce Marketing Cloud Growth · ActiveCampaign · Mailchimp · ClickUp · Smartcat · Phrase · Google Workspace · Zoom · Microsoft Excel, Word, PowerPoint

Contact this candidate