Information Technology, Project Management, administration, business m
Resume:
MAGRATE KWEKWE MURANGA
Business Information Technologist
PO.BOX 52 KILIFI, KENYA
Tel: +254-********* E-mail: ***************@*****.*** CAREER PROFILE SUMMARY
Dynamic and strategic thinker, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems and providing quality assurance and IT support. Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be.
Motivated IT officer with considerable experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include network architecture component selection and implementation and driving the achievement of departmental goals. EDUCATION AND PROFESSIONAL BACKGROUND
2016-2020- Murang’a University of Technology; Bachelor of Business Information Technology.
2012-2015-Bahari Girls High School; Kenya Certificate of Secondary Education
2003-2011-Bustani Bora Academy; Kenya Certificate of Primary Education KEY SKILLS AND COMPETENCIES ACQUIRED
Procedures: Developed and maintained operating procedures, security policies, and network diagrams in order to achieve a controlled and consistent environment.
Information Technology: Act as primary liaison with high management regarding all information technology activities, policy development, policy implementation and policy reinforcement.
Customer Service: Demonstrated excellent customer service skills providing desktop and application support to corporate users at all levels of employment in the organization.
Project Management: Developed professional development training strategy; coached team on quality assurance and project management methodologies; how to achieve customer excellence; Provided project management in the area of operations and integration planning, requirements development, configuration management, and risk management.
Database: Managed the IT-related staff that fulfilled database administrator responsibilities and resolved all desktop and laptop issues throughout the company.
Business Process: Major work threads included business process definition, configuration management, data conversions, interface development, and user training.
Infrastructure: Redesigned entire infrastructure from a flat network and under/over utilized servers to a dynamic network with evenly/appropriately utilized servers and services.
Information Security: Developed organizational policies for information categorization and information security; Test and review the incident response plan periodically to ensure an effective response to information security incidents and improve response capabilities.
Technical Support : Directed and managed technical support vendors and software developers in ongoing network /systems infrastructure and application installation and upgrade projects; Perform maintenance on copier/printer; along with all software license and service-level agreements for any technical support under warranty. WORKING EXPERIENCE
021-Murang’a County Government
Position: Intern.
Key contributions
Achievements:
Created efficient database for documents and letters leading to a decrease in production time.
Promoted the county government to its citizens by coordinating and attending events concerning the citizens.
Trained new IT attachés in the department.
Made sure that all external meetings could be held between EPVs and department employees. Duties:
Assisting network administrator in supporting server applications and operating systems.
Maintaining the telephone system and computer stations.
Performing troubleshooting, backing up documents and server applications.
Making sure that all users are configured to the network.
Maintaining internal and external network of the organization.
Installing antivirus software at various sub counties. 2019-Murang'a county government
Position: Attaché
Key contributions
Making sure all computer users are configured to network.
Assisting computer users in troubleshooting hardware and software issues.
Implementing security measures on computer software and hardware .
Installing and updating software and operating systems. REFEREES
Murang’a
University of
Technology
Dr. John Ndia
LECTURER
Murang’a County
Government
Susan Kamotho
Supervisor industrial
attachment
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