Customer Service Data Entry

Liliya Podrezov

Oregon City, OR ***** ************@*****.*** 564-***-****

Professional Summary

Detail-oriented and highly organized professional with strong experience in customer service, billing, and administrative support. Skilled in data entry, documentation accuracy, and digital record-keeping. Proven ability to work independently in remote environments, delivering high-quality results with speed and accuracy. Bilingual (English/Russian).

Core Skills

• Data Entry & Accuracy (65+ WPM typing speed)

• Microsoft Excel, Word, Outlook & Google Sheets

• Database & CRM Systems

• Billing & Account Data Updates

• Remote Work Tools (Zoom, Teams, Slack)

• File Management & Digital Organization

• Customer Service & Client Communication

• Time Management & Multitasking

• Fluent in Russian

Professional Experience

Assistant

DX1 Photography – Oregon City, OR Sep 2023 – Present

• Enter and organize client information, scheduling details, and project data with precision.

• Manage digital files, image archives, and customer records for easy access.

• Support project workflow by maintaining accurate shoot schedules and invoices.

• Provide remote administrative support to streamline daily operations. Bilingual Customer Service Representative

Spectrum – Vancouver, WA Sep 2023 – Dec 2023

• Processed billing adjustments, payments, and account updates with high data accuracy.

• Entered customer records into database systems while maintaining confidentiality.

• Ensured error-free documentation for billing and compliance purposes. Customer Service Representative

Riverside Payments – Vancouver, WA Jun 2022 – Dec 2023

• Entered client appointment data into scheduling systems and updated records.

• Maintained databases with payment processing information and client account notes.

• Supported remote sales staff with accurate data reporting and file sharing. Customer Service Representative

Direct Fairways Co – Vancouver, WA Mar 2022 – Jun 2022

• Handled high-volume data input during calls, recording orders and client information.

• Verified and updated customer records in company database. Stocker & Cashier

Natural Grocers – Vancouver, WA Sep 2021 – Mar 2022

• Performed accurate data entry for inventory logs, price checks, and daily transactions.

• Assisted customers while ensuring proper documentation of purchases. Cashier & Customer Service Associate

Lowe’s Home Improvement – Vancouver, WA May 2020 – Sep 2021

• Processed high-volume transactions while maintaining accurate account data.

• Assisted with order entry and contractor account management. Package Handler

Amazon – Troutdale, OR May 2019 – Feb 2020

• Entered shipment data and tracked package information in company systems.

• Verified accuracy of orders against digital records. English Teacher (ESL)

ABC English Academy – Lipetsk, Russia Sep 2018 – Apr 2019

• Prepared lesson plans and maintained digital student progress records.

• Tracked attendance and test scores in electronic files. Cosmetologist & Salon Manager

Hairmasters / Regis Corporation – Vancouver, WA Aug 2009 – Jul 2016

• Managed client appointment system and maintained accurate financial logs.

• Entered daily sales and payroll data while supervising staff schedules. Education & Certifications

Graduate in Cosmetology

Manning Academy of Cosmetology – Vancouver, WA 2008

• Licensed Cosmetologist (WA)

• Food Handler Certification

Additional Assessments

• Administrative Assistant / Receptionist – Highly Proficient

• Project Timeline Management – Highly Proficient

• Basic Computer Skills – Highly Proficient

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