Virtual Assistant Call Center

BERLINDA NAANA ODURO

Telephone: 055-***-****

Email: ****************@*****.***

Address: P.O.Box CT 10511,

Cantonments – Accra.

PROFILE

A young, dynamic front-liner with excellent interpersonal skills, prepared to work in any challenging environment to acquire new skills. A quick learner ready to contribute to the realization of the vision and goals of any organization that requires my service. I have successfully completed an AI Essentials Course and am currently pursuing a Virtual Assistant Course, which I will complete in the coming weeks. Proficient in utilizing AI tools effectively and possess strong prompting skills, making my work highly efficient.

SKILLS AND INTEREST

Proficient in the use of Microsoft Office Programs like MS Excel, MS PROGRAMME and MS WORD.

Adept at using AI tools and navigating them effectively.

Skilled in AI prompting, enhancing work efficiency.

Currently enhancing skills in virtual assistance, including task management, communication, and administrative support.

ACADEMIC QUALIFICATION

2024 ALX

Virtual Assistant (Expected Completion: November, 2024)

2024 ALX

AI Career Essentials

2018– 2022 KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

BSc Construction Technology & Management

2015 – 2018 ADVENTIST GIRLS SENIOR HIGH SCHOOL- KUMASI

West African Senior Secondary Certificate Examination (WASSCE in General Arts)

WORK EXPERIENCE

A-Kon Consult Jan 2025- April 2025

Intern (Assistant Quantity Surveyor)

Duties;

Assisted in preparing cost estimates, bills of quantities, and tender documents

Measured quantities from architectural and engineering drawings

Supported in conducting site visits to verify measurements and progress

Helped in updating and maintaining project cost records and documentation

Assisted in evaluating contractor claims and variations

Participated in procurement processes and supplier negotiations

Assisted with cost planning and value engineering exercises

Prepared interim payment applications and final accounts

Collaborated with project managers and site teams to ensure budget control

Supported in preparing project progress and financial reports

Insource Marketing (Remotely) Feb 2024-December

2025

Executive Assistant

Duties;

Supporting the executive team with administrative tasks.

Utilizing AI tools to enhance productivity and efficiency.

Managing schedules, communications, and project coordination.

Implement virtual assistant skills to streamline operations and support remote workflows.

Ghana Highway Authority Nov 2022– Feb 2024

National Service Personnel

Duties;

Preparation of bill of Quantities and Valuation of work done

Preparation of Material and Labour Schedule

Reviewing and Checking Contract Bill of Quantities

Rates build up and negotiating of estimates for works

Preparation of Works programme and Resource allocation

Jeff Kay Enterprise Aug 2021

Intern (Assistant Project Manager)

Duties;

Inspect project to monitor progress and ensure conformance to design and cost

Raise variation orders when necessary, during duration of project

Arrange and processed various documents

State Housing Company Aug 2018

Intern (Assistant Project Manager)

Duties;

Inspect project to monitor progress and ensure conformance to design and cost

Raise variation orders when necessary, during duration of project

Reviewed design plans and implemented techniques resulting in better optimization

Kept records detailing cost, quantity information and engineering issues

REFERENCES

EMMANUEL OFUKPA BOW

QUANTITIES MANAGER, MAINTENANCE

GHANA HIGHWAY AUTHORITY

MAIL: ******.***@*****.***

No.: 024-***-****

NASIRU ABDUL – RAHMAN

CHIEF QUANTITY SURVEYOR

GHANA HIGHWAY AUTHORITY

MAIL: ******.**@*****.***

No.: 020-***-****

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