Service Manager Customer

Craig Perlotto

Murfreesboro, Tennessee ***** *********.***@*****.***· 615-***-****

Professional Summary

Experienced Service Manager and Repair Technician with over 9 years of hands-on leadership in the pool industry, specializing in operations management, customer service, and technical diagnostics. Proven ability to oversee service teams, manage warranty claims, and train staff and homeowners on pool systems and maintenance. Skilled in leak detection using advanced acoustic equipment, pressure testing, and plumbing repairs. Adept at building client relationships, generating service bids, and driving departmental growth. Known for a strong work ethic, attention to detail, and commitment to delivering high-quality service.

Professional Experience

Premier Service – Franklin Tennessee 2025

Service manager

Key Responsibilities:

Directed day-to-day operations, ensuring smooth workflow and service delivery.

Supervised service technicians and pool maintenance staff, providing guidance and performance oversight.

Conducted client meetings to foster relationships, enhance customer satisfaction, and drive business growth.

Generated new business opportunities through strategic outreach and relationship-building.

Created detailed repair bids by sourcing appropriate parts and materials.

Managed inventory and materials, maintaining optimal stock levels and cost efficiency.

Coyote Creek Outdoors – Murfreesboro Tennessee 2022 – 2025

Service Manager – Key Responsibilities:

Acted as primary liaison with subcontractors, ensuring timely communication and resolution of service-related issues.

Led “pool school” sessions, educating homeowners on equipment usage and maintenance procedures during project handover.

Managed all warranty repair processes with Hayward and Jandy, ensuring compliance and customer satisfaction.

Trained project managers on pool operations, including system functionality, troubleshooting, and maintenance protocols.

Conducted pressure and dye testing to identify and resolve leaks, ensuring quality assurance and system integrity.

American Leak Detection – Nashville, Tennessee 2020-2022

Repair Technician Manager – Key Responsibilities:

Oversaw bidding and execution of plumbing repairs and leak detection for residential and commercial pool systems.

Collaborated directly with customers to schedule repairs and provide accurate, competitive bids.

Utilized advanced electronic sound equipment to detect underground leaks with precision.

Received hands-on training from a Subject Matter Expert with over 20 years of experience in:

Microphone and acoustic leak detection techniques

Pressurization methods for plumbing diagnostics

Scuba diving for underwater inspections and repairs

Peek Pools – Spring Hill, TN

Service Manager 2018 – 2020

Responded to service calls to diagnose and resolve customer issues with pool equipment.

Processed warranty claims using manufacturer software (Hayward, Jandy), ensuring timely resolution.

Reviewed customer concerns and generated bids, driving service department sales.

Performed dye and pressure testing to detect and repair pool leaks.

Repaired plumbing systems and ensured long-term functionality.

Conducted “pool school” sessions for new pool owners, educating them on equipment usage and maintenance.

Programmed smart pool systems to integrate with homeowners’ Wi-Fi and mobile apps.

Provided operational support to the General Manager.

Nashville Pools – Nashville, TN

Service Manager 2016 – 2018

Managed cleaning department operations and chemical store inventory.

Resolved customer disputes related to cleaning routes and service expectations.

Developed new business opportunities for the service department through customer engagement.

Created and submitted service bids based on on-site diagnostics.

Visited customer locations to assess and troubleshoot equipment issues.

Special Licenses and Certifications:

Certified by Zodiac and Hayward for warranty and repair.

Certified and Licensed by VAC-ALERT to install their product.

Certified scuba diver

Equipment:

Mini X, Track Hoes and Hammer, Skid Steer, Back Hoe, Tri Axle Dump Truck, Bulldozer, Concrete pump, mortar and plaster mixers, plaster pump, any and all small and medium hand tools to repair or install pools.

Education & Certificates

U.S. Army 1987-1994

Oliver Wolcott Tech High School, Torrington, CT 1987

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