Administration, Customer Service, Call Center, Secretarial

Patricia Johnson

Charlotte, NC *****

********@*******.*** 704-***-****

Professional Summary

Results-driven professional with over 20 years of experience spanning real estate, insurance, office and property management, human resources, and customer service. Proven ability to manage teams, streamline operations, and grow businesses. Strong expertise in administration, client relations, and compliance, with a focus on achieving measurable results and driving organizational success. Licensed Real Estate and Insurance Broker with advanced skills in QuickBooks, CRM systems, and marketing.

Core Skills

Customer Service Real Estate Management Insurance Sales Payroll & HR Compliance Marketing & Event Coordination Property Maintenance Leadership & Team Development QuickBooks Microsoft Office Project Coordination Vendor Management Data Entry Budgeting & Billing CRM Software

Professional Experience

Owner / Broker – Patricia Johnson, LLC (PJ Realty & Johnson Financial Group) Kannapolis, NC (March 2022 – Present)

• Operate two DBA divisions: PJ Realty (real estate sales, property management, leasing) and Johnson Financial Group (insurance sales and marketing).

• Recruit and manage property owners, oversee billing, vendor scheduling, and marketing.

• Sell life, health, and accidental insurance policies; process applications and onboard clients.

• Represent the business at community marketing events and professional conferences.

Human Resource Manager – Travis Glasper Technology Charlotte, NC (July 2021 – March 2023)

• Directed recruitment, onboarding, and payroll operations.

• Managed HR compliance, conflict resolution, and employee engagement programs.

• Oversaw website development, corporate marketing, and event planning.

• Negotiated leases and supported new business start-up logistics.

Office Manager – Servpro of North Central Mecklenburg County Charlotte, NC (April 2019 – August 2025)

• Managed payroll, meetings, and company-wide communication.

• Oversaw job files from initiation to completion using systems such as Servpro 2.0, MICA, and WorkCenter Office.

• Processed insurance estimates, corresponded with adjusters, and managed payments.

• Supervised the mitigation team, tracked equipment inventory, and organized company events.

Senior Property Manager – Gem Management Concord, NC (January 2019 – June 2021)

• Managed 150+ residential units including maintenance, LIHTC, and HOV certifications.

• Supervised a team of 6 employees and improved operational efficiency to cut costs.

• Marketed units, handled leases, renewals, and tenant relations.

Water Mitigation Project Coordinator – Rainbow International Charlotte, NC (August 2018 – March 2019)

• Monitored project timelines, dispatched crews, and coordinated with insurance adjusters.

• Conducted reporting and ensured compliance with restoration protocols.

Vendor Coordinator – Purdy Enterprise Matthews, NC (August 2016 – June 2018)

• Managed HUD property contracts for over 450 assets across multiple states.

• Dispatched work orders, maintained damage reports, and processed monthly QuickBooks invoices.

CSR/Coach – Conduent Charlotte, NC (September 2014 – August 2016)

• Provided leadership, training, and performance management for call center agents.

• Achieved consistent metrics in sales, customer satisfaction, and first-call resolution.

Administrative Assistant – Carod Properties Charlotte, NC (March 2009 – November 2019)

• Marketed rental properties, processed applications, and handled tenant relations.

• Oversaw move-ins, evictions, maintenance requests, and payment collection.

Education & Certifications

Certification: Life, Health & Accident Insurance – Xcel Solutions (2022)

Real Estate Broker License – Superior School of Real Estate, Charlotte, NC (2018)

Associate of Arts in Criminal Justice – University of Phoenix, Charlotte Campus (2011)

High School Diploma – North Mecklenburg High School, Huntersville, NC (1994)

Licenses & Credentials: Life & Health Insurance Producer Real Estate Broker Certified Notary Public Driver’s License

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