Front Desk Customer Service
Resume:
Briany Hernandez
Saint Cloud, FL *****
******.***********@*****.***
Professional Summary
Motivated, independent and initiated. Reliable and friendly with the ability to work with oversight and collaborate in team environments.
Accustomed to handling confidential documentation. Flexible and versatile- ability to maintain full composure and positive attitude under pressure. Poised and knowledgeable Authorized to work in the US for any employer
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Wayne Radiology Center-Wayne, NJ
March 2023 to September 2024
• greet visitors
• answering multi-line phone systems
• run errands while maintaining professional composure throughout interactions with customers or potential customers.
• Handling queries and complaints via phone, email and general correspondence.
• Taking and ensuring messages are passed to the appropriate staff member in time.
• Call doctors offices to obtain patient information if needed.
• Collect insurance and medical documentations.
Front Desk Receptionist
Atlantis Surgery Center LLC-Hackensack, NJ
November 2022 to March 2023
• Check in patients
• Build patient charts
• File documents
• Scan charts into patient file
• Collect patient information
• Verify Surgical Booking
• Verify MRI and Med Clearance
• retrieval of all demographic, financial and insurance information from patients.
• Secure all necessary signatures on required forms.
• Obtain copies of patient identification and insurance identification and scans into document imaging system.
• Upon completion of registration, notifies the nurse that the patient is ready.
• Demonstrate effective communication skills with patients, visitors, co-workers.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges. Relays essential phone messages.
• Contacts doctors offices to exchange and gather information regarding patients if needed.
• Distribute incoming faxes and handles outgoing faxes.
• Perform all other duties as assigned.
• Fluent in Spanish
Optician/Receptionist
NJ Eye and Ear, LLC-Clifton, NJ
June 2022 to February 2023
• patient prescription knowledge
• Sales
• Lens knowledge
• Optimizing the shopping experience for frames through knowledgeable and attentive customer service to continually increase sales.
• Creating relationships with customers to provide support in-store .
• Acting as an expert and consultant on a broad range of products and services to inspire and inform customers.
• Listening to, identifying, anticipating, and responding to customer needs.
• Maximizing sales, while maintaining profitability, by actively steering customers towards top-selling and prioritized products.
Licensed Esthetician
Hand & Stone Massage and Facial Spa-Englewood, NJ
April 2022 to June 2022
• Product knowledge
• Sales
• Performed skin care treatments such as microdermabrasion, chemical peels, exfoliation, tinting, and deep cleansing facials.
• Customized individual skincare regimen for each customer utilizing in-depth knowledge of products and ingredients.
• educating clients about proper at-home care, selling skincare products Licensed Esthetician
Bella Forma Cosmetic Surgery Center,M-Duluth, GA
January 2022 to March 2022
• consult clients
• Continuously developed and maintained strong customer relationships
• Performed skin care treatments such as microdermabrasion, chemical peels, exfoliation, tinting, and deep cleansing facials.
• Customized individual skincare regimen for each customer utilizing in-depth knowledge of products and ingredients.
• educating clients about proper at-home care, selling skincare products
• PRP treatment
• Injection assistance
• Microdermabrasion
• Diamond facial
Optometric Assistant
1430 Main Street-Clifton, NJ
August 2018 to February 2021
• Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Prepared patients for examinations, taking vital signs and updating medical histories.
• Communicated with patients by phone and via written correspondence.
• Answered appointment calls to streamline office operations.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Improved patient care and daily task efficiency resulting in smoother operations.
• Telehealth
• Assisted back office patient processes to reduce office wait times.
• Communicated with medical transcript regarding patient medical records. Infant/Toddler Teacher
Early Learning Center-Fairfield, NJ
February 2018 to August 2018
• Infants and toddlers caregiver General care to babies Insure health and safety of child Feeding Changing Physical and emotional affection
Enriching educational activities Encourage confidence Communication Server/Hostess/Cashier
Nikkos Hibachi Steakhouse and Lounge-Fairfield, NJ September 2017 to March 2018
• Interact with customers Asses customers needs and preferences Make recommendations Stay guest focused and nurture an excellent Guest experience Replenish and Restock inventory and supplies. Guest Service Associate
European Wax Center-Teterboro, NJ
March 2017 to February 2018
• Answer phone calls Organize reservation schedules Book reservations Handle guest upon arrival Educate guest on helpful products Server. Gelottis Ice Cream-Totowa, NJ
March 2014 to July 2017
• Assist customers upon arrival Answer phone calls Take wholesale orders Engage in conversations with customers.
Waitress/Cashier
Jackie's Grillet
March 2015 to June 2015
• Greet customers Take food orders Check with customers to ensure their service is satisfied Dealing with bill payments.
Modeling Instructor
Fine Steps-Woodland Park, NJ
September 2014 to December 2014
Front Desk Receptionist
Fine Steps Dance Studio
November 2013 to March 2014
• Greeting guest and offer a beverage Answering phones Handling company inquiries sorting and distributing mail scheduling meetings and dance events travel for executive Dance instructor: Create choreographies Gather and organize the children (ages 3-6yrs) Perform exercises Teach dance vocabulary along with steps.
Education
Permit in Esthetician
Parisian Beauty Academy - Hackensack, NJ
March 2021 to December 2021
Modeling Instrustor
November 2013 to December 2015
High School Diploma
Passaic County Technical Institute - Wayne, NJ
June 2015
Passaic County Community College - Paterson, NJ
Skills
• Product and service knowledge
• Marketing tactics
• Customer relations
• Strategic Planning
• Great hand-eye coordination
• Conflict resolution
• Problem resolution
• Front desk operations
• HIPAA guidelines
• Telephone etiquette
• Patient callbacks
• Organizational skills
• Relationship building
• Fluent in Spanish skills Social skills Maintain clean and sanitary area.
• Medical Scheduling
• Makeup Application
• Guest Services
• Insurance Verification
• Filing
• Bilingual
• Eyelash extensions
• Medical receptionist
• Body Waxing
• Medical Office Experience
• Patient Care
• Infant Care
• Sales
• Communication skills
• Customer service
• Dermabrasion
Languages
• Spanish - Intermediate
Certifications and Licenses
Esthetician
Infant & Toddler Certification
Medical Technologist
March 2024 to March 2025
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