Detail-oriented and highly organized Complex Scheduler with extensive

JASMINE WATKINS

Riverdale, GA, *****

909-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized Complex Scheduler with extensive experience in appointment coordination, patient scheduling, and administrative support within high-volume healthcare environments. Adept at multitasking, problem-solving, and ensuring seamless patient care through effective scheduling and communication. Strong background in Microsoft Office, data entry, and medical records management.

•Scheduling & Appointment Coordination (Complex and Multi-Step Scheduling)

•Electronic Medical Records (EMR) & Data Entry

•Microsoft Office Suite (Word, Excel, Outlook)

•Patient & Provider Communication

•HIPAA Compliance & Confidentiality

•Problem-Solving & Multitasking

•Referral & Insurance Authorization Coordination

•Recruiting Benefits

•Training & Mentorship

PROFESSIONAL EXPERIENCE

Kaiser Permanente Fontana, CA 2019 – Prestent Appointement Representative

• Schedule and coordinate complex, multi-step patient appointments, including specialty visits, imaging, and procedures.

• Serve as a liaison between patients, providers, and clinical staff to ensure efficient scheduling and minimize delays.

• Utilize electronic medical record (EMR) systems to update patient records, verify insurance, and manage referrals.

• Address high-call volume inquiries with professionalism and accuracy, ensuring first-call resolution.

• Train new team members on scheduling best practices, EMR navigation, and patient communication techniques.

• Maintain compliance with HIPAA regulations and company policies to protect patient confidentiality.

Kaiser Permanente Ontario, CA 2018 – 2019

• Assisted with meal planning and dietary intake tracking for patients based on nutritional needs.

• Provided administrative support, including data entry, inventory management, and compliance monitoring.

• Coordinated food orders and ensured adherence to health and safety regulations.

Teller Ontario, CA 2014 - 2018

• Processed financial transactions, maintained accurate records, and provided customer service in a high-paced environment.

• Assisted with administrative tasks, including document imaging, mail handling, and supply management

JASMINE WATKINS PG. 2

(Continued…)

•Assist members in performing teller transactions, establishing memberships and share accounts

•Administrative support not limited to coding, batching, scanning and indexing documents for imaging

•Provide office support by handling incoming/outgoing mail, filing documents, ordering and distributing branch supplies and performing miscellaneous facility maintenance

•Provide excellent member service by answering financial inquiries, processing deposits/withdrawals and executing wire transfers

•Maintain a high level of member service by implementing the branch mission statement of Building Better

Lives Together

•Entering documents into the workflow imaging system for better organization and access

EDUCATION CERTIFICATIONS

San Andreas High School – Highland, CA

General Education June 2003

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

HIPAA Compliance Training

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