Customer Service Data Management

Muhammad Akbar

+92-317-******* *********@*****.*** Islamabad, Pakistan

Career Objective

Motivated and reliable Customer Service Representative seeking a remote position at GlobalTalentConnect. Skilled in communication, customer handling, and data management with a strong focus on delivering excellent service to U.S. clients. Eager to utilize English proficiency and technical knowledge to contribute to customer satisfaction and team success.

Education

Bachelor of Science (BS) in Cyber Security

Riphah International University, Islamabad

7th Semester (Ongoing)

Professional Experience

Call Center Representative

Local/Online Project — Islamabad

(Jan 2024 – Present)

- Handled inbound and outbound calls for international clients.

- Maintained accurate data and call logs in Excel and CRM systems.

- Provided customer support through chat and email.

- Assisted in resolving technical and billing queries efficiently.

Key Skills

Excellent English Communication (Speaking & Writing)

Customer Service & Call Handling

Microsoft Office (Word, Excel, PowerPoint)

Data Management & Reporting

Email and Chat Support

Time Management & Problem Solving

Adaptability for Night Shifts (U.S. Time Zone)

Strengths

Quick learner and team player

Calm under pressure

Dedicated to providing positive customer experiences

Reliable internet connection and professional remote setup

References

Available upon request

Contact this candidate