Front End Customer Service
Resume:
Anthony Hillyer
Ready to work
Streator, IL
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Call agent
The Connection work from home solutions-Streator, IL October 2023 to Present
Take incoming calls to assist customers with LIHEAP, PIPP FcAFE and other governent help programs for low income families. Helping with application status and recertification of benefits. (Update) I moved to the Illinois lottery side last year. Duties include Incoming and outgoing calls as well as emails and chats using CRMs to log every call with accuracy within one minute after the call. Lots if trouble shooting issues, conflict de-escalation and helping the new agents with any questions they may have about their role as an agent or the procedures to follow.
Tech lead
Verizon wireless-Wilmington, IL
March 2023 to Present
Lot's of cashier work. Lot's of customer interactions. Selling cell phone and accessories. Manager/Owner
Lloyd Media Management-Streator, IL
December 2021 to Present
Management and distribution of clients media needs. Remote Front End Developer
Hi-Tek Media-Henderson, NV
September 2021 to Present
Build applications with clean readable code.
Attend daily meetings. Submit mid weekly build progress reports. answer all emails and answer in a timely manner.
Wireless expert
OSL-Ottawa, IL
February 2023 to August 2023
Customer service and education. Sales
Contract Backend Solidity ERC smart contract programmer for NFTs back end servers.
FirmaPro-New York, NY
September 2021 to May 2022
Write smart contracts for a NFT company using Solidity programming language along with JavaScript and PHP on a Morales backend server for Blockchain applications. Front End Developer (Contract)
Stillwell Organic Farm-Streator, IL
April 2018 to July 2018
Designed,planned and coded an information website for a local small organic business. Met with them and came up with a design. I had the first version of it finished in about 3 days. I met with them again to get approval on the final version.
Pharmaceuticals and sensitive document delivery
United delivery service-Peru, IL
July 2014 to May 2017
United Delivery Service
Self imployed contractor
Delivered pharmaceuticals and sensitive docs.
Buisness Owner
Joe's Tap Bar and Grill
February 2011 to July 2014
Bought 5-3-2011: Sold 12-3-2012
Hiring, Firing and costumer satisfaction.
Forklift Operator
Vactor Manufacturing-Streator, IL
February 2000 to May 2007
Education
High school diploma or GED
1 year of computer science.
Skills
• Loader operation
• HIPAA
• Achieving HIPAA compliance
• Windows
• Customer support
• Bootstrap
• Cooking
• Quality assurance management
• Restaurant experience
• Management
• Microsoft Word
• Ethernet
• Phone etiquette
• HTML5 (3 years)
• Leadership
• iOS
• Call center management
• Cash handling
• Front-End Development
• React.js (Less than 1 year)
• Supervising experience
• Time management
• Writing skills
• Healthcare benefits management
• Typing
• Industrial equipment
• JSON
• English
• Organizational skills
• Git
• Cashiering
• Assembly
• Merchandising
• Data collection
• GitHub
• Productivity software
• Driving
• Conflict management
• Web design
• Computer operation
• Schematics
• JavaScript (3 years)
• Call center
• Computer literacy
• CSS (3 years)
• Customer service
• forklift and overhead crane work. (10+ years)
• Microsoft Outlook
Certifications and Licenses
Driver's License
Forklift Certification
Contact this candidate