Patient Care Data Entry

JO

JERRI OVERTON

******@*****.*** +1-708-***-**** Dolton, IL 60419

To Pursue a career in the medical industry and to put forth my knowledge and abilities in an effort to continuously learn and excel in a field that I have grown to love. I am a responsible professional with strong leadership skills, with the ability to quickly adapt to changing environments and maintain confidentiality with a willingness to contribute. Excel

Medic

Data Entry

Claims Processor

Adaptability

Insurance Billing

Next Gen

Communication

Ecare

Ehr

Tiger

Team Work

Epic

Microsoft Word

Allscripts

Centricity

Problem Solving

Customer Service

Medical terminology

Phone etiquette

Communication skills

Medical office experience

Ascension Medical Group

Call Center Representative

10/2021 - 05/2025

Managing over 100 calls while providing exceptional customer support and maintaining professional composure.

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs. FAMILY CHRISTIAN HEALTH CENTER

Patient Service Associate

05/2019 - 10/2021

Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly. Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.

Streamlined appointment scheduling for improved patient flow and reduced wait times.

Personal Care

Freelance Caregiver

08/2016 - 06/2019

Assisted clients with activities of daily living, promoting independence and quality of life.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

PRONGER SMITH MEDICAL CLINIC

Health Information Specialist

06/2006 - 07/2011

Processing over 50 to 100 emails and faxes for patients, ensuring timely access to their medical records while maintaining strict confidentiality. Improved patient data accuracy by meticulously reviewing and updating Professional Summary

Core Qualifications

Experience

electronic health records.

Assisted with the preparation for and successful completion of audits by external agencies, demonstrating compliance with all industry regulations.

Thornton High School Harvey, IL

High School Diploma

06/1984

Thornton Township Harvey, IL

High School Diploma

06/1984

Medical Coding Certification

Work Permit: Authorized to work in the US for any employer Education

Certifications

Personal Information

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