Customer Service Mortgage Loan

Danilo Singson ***** W Morten Ave Glendale, AZ ***07 Phone: 623-***-**** E-Mail: ****************@*****.*** Objective

To obtain a position in which I can contribute my knowledge and educational experience to the growth and success of an organization, dually allowing for my own professional growth within the organization.

Skills

Great Communication & People Skills, Attention to details, Professional experience includes legal

& Consumer Credit Counseling Services, Analytical thinking, customer service, collections, team training, Computer comprehension

Experience

UnionBank / MUFG HLAC Home lending Advisor / Sales July 2020 - Current

· Proactively converting inbound and outbound leads into Prime/FHA mortgage loan applications · Consultative selling of first mortgages (Purchases, Refinance and Home Equity Loans )

· Recommend optimum product / rate program combinations to prospects.

· Accurately source all business, log all contacts with prospects.

· Ensure compliance with applicable statues and procedures.

· Provide feedback on lead quality.

· Meet required sales performance for pre-established funded loan volume goal. Home Lending Advisor / Consultant / Consumer Direct

● Responsible for effectively Analyzing information gathering documents an submitting a full and complete application ( ALIENS )

● providing rates, values and assessment based upon qualification.

● Review all applications and condition needed for processing on a regular basis

● Prepare documentation on timely matter based upon guideline

● Work in conjunction with GM Director Supervisors Processing leads Managers to effectively submit process approve & finance home loans. JP Morgan Chase HLA Home lending Advisor / Sales Aug 2018 – April 2020

· Proactively converting inbound and outbound leads into Prime/FHA mortgage loan applications · Consultative selling of first mortgages (Purchases, Refinance and Home Equity Loans ) · Recommend optimum product / rate program combinations to prospects.

· Accurately source all business, log all contacts with prospects.

· Ensure compliance with applicable statues and procedures.

· Provide feedback on lead quality.

· Meet required sales performance for pre-established funded loan volume goal. Cenlar Sr Claims Specialist FHA/HUD.gov

● Responsible for effectively filing HUD claims through CMAX / LSC. Analyzing information determining insurance coverages and also title of property validity.

● Process cases through final liquidation, adhering to all insurer, investor and master servicer rules and guidelines

● Review all cases on a regular basis

● Prepare claims according to guidelines, file supplemental claims as needed ● Work in conjunction with attorneys, FHA VA, GSE,GFMS, PMI companies, investors and master servicers to expedite completion

Cenlar Default Loan Service Representative Jan 2017- Aug 2018

● Inbound/outbound calls predictive dialer

● Effectively managing outstanding mortgage loans

● Provide outstanding service through effective communication and negotiation skills ● Document the borrower accounts with pertinent information relative to the customer and situation

● Maintaining daily department standards and expectations relative to productive measurements

Wells Fargo Auto Dealer Services Senior Collector 3 November 2015- Jan 2017

● Multi task a variety of specific tasks combine with overall portfolio management ● Skip trace (locate) missing customers using Accurint, CBC Innovois, Credit Reports and basic internet

● Working with customers to resolve delinquent balance

● Working with my group to encourage a collaborative team environment Ditech Financial LLC, Tempe AZ Asset Recovery Specialist April 2014 – November 2015

● Working with customers to resolve Mobile Home loan and unsecured loans

● Negotiating full balance payoffs including late fees

● Multi task a variety of specific tasks combine with overall portfolio management ● Thinking outside the box to help customer but also bring loan current, i.e. Work out payment plan, deferments, loan extensions *

● Skip trace (locate) missing customers using Accurint, CBC Innovois, Credit Reports and basic internet.

● Working with my group to encourage a collaborative team environment Law Office of Joe Pezzuto Collector June2010- April 2014 ● Recovery of prime and post charge off consumer credit cards, car loans, equity loans and personal loans.

● Negotiating settlements and full balance payoffs including court costs and attorney fees

● Worked with attorneys and credit counseling companies to negotiate a solution for the customers.

● Analyzing complex problems and offering solutions

● Utilizing various tools and sites in order to pinpoint a specific contact source of consumers, i.e., skip tracing, Google,

Lexis Nexis, Accurrint, CBC Novus, TLO and LinkedIn. Dunston Financial LLC Financial Adviser Nov 2008- June 2010 ● Recovery of charged off unsecured loans

● Working with consumers to negotiate resolution with emphasis on personal and company goals.

● Skip Tracing to locate the customer

● Always placing in top 10% of the office in calls and numbers Education

Morse High School * High School Diploma. * High School Diploma * June 2000 Rewards

● Merit Award-Scholastic

Volunteer Experience- (Interact club)

● San Diego Health Department

● San Diego Park and Recreation

References ~ References are available upon request.

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