Front Desk Data Entry

May **** - October ****

Apr ****- Feb ****

Sep *020 – Mar 2021

Sabrina Millwood

*** *** *** *****

803-***-**** • ****************@*****.***

Key Qualifications

• Sales and lead qualifications • Conflict resolution and problem solving • Data entry and documentation • Attention to detail • HIPPA compliance • Time management and prioritization • Team collaboration • Adaptability and Flexibility • Strong verbal and written communication • Microsoft outlook and word proficiency • Computer proficiency: Microsoft office suite, CRM tools.

•Multitasking • Patient empathy and compassion •Rapport building •Patient care

• Positive attitude • Teamwork and professionalism Work Experience

Surveyor

EngageCX

• Conducted a high volume amount of outbound calls to pre qualify clients for Medicare plans and other plans.

• Assessed eligibility and accurately transferred qualified leads to licensed agents.

• Consistently exceeded daily call quotas, achieving a 98% accuracy rate.

• Delivered clear and professional communication, fostering trust and satisfaction.

Front desk receptionist

Cinnamon Hill Family Dentisty

• Managed front desk operations, including scheduling appointments, processing payments, and handling insurance claims.

• Maintain accurate records and provided administrative support to ensure smooth office flow.

• Delivered excellent customer service in a healthcare setting, creating a welcoming environment for parents.

Inside Sales Representative

Spectrum

• Flexible and able to learn the company’s new products as they changed.

• Appropriately directed all calls to the specific area by customer needs.

• Worked as team lead and assisted other agents with sales during training calls.

Jun 2013 – Aug 2017

June2009

August 2010- May 2013

• Provided prompt and satisfactory resolutions to customers.

• Professional and helpful demeanor for every customer. Certified Surgical Technician

Palmetto Health Baptist

•Preparing the Operating Room

•Sterilizing, equipment, and instruments

•Assist during surgery

•Patient care

•Counting supplies

•Handling specimens

•Team collaboration and communication

•Post Operative care

Education

GED

Pelion high school

Majored in health science

Midlands technical community College

Surgical tech program

Graduated with a 3.5. Completed and earned Certificate in certified surgical technology

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