Help Desk Information Technology

PHILIP MCKINLEY MARTIN

P: 802-***-**** E: ******.*.******@*****.***

SUMMARY

Experienced and knowledgeable information technology professional with experience in the software (healthcare and pediatric) industry. Self-motivated, dependable and organized team player with the ability to communicate effective and efficiently. Skilled at building relationships with employees and customers across all levels of an organization. SKILLS & EXPERTISE

Interface Programming • SQL/JavaScript/VBasic/HTML • Microsoft SharePoint/Visio/Server/Office • C/C++ • Salesforce Time Management • Team Worker • Strong Problem Solving Skills • Creative • Adaptable E X P E R I E N C E

DATA INNOVATIONS Colchester, VT

Senior Support Engineer – Customer Support 2019 – Present Provides expert level technical support to our customers on our software products and solutions. Acting as resource to other staff members and handles complex/escalated service issues and inquiries. Relies on extensive experience and judgment to accomplish goals and perform essential functions of the job. Train and mentor new staff

• Become an active participant in the software development process by providing input, feedback and testing

• Identified area of improvement and drives for more efficient and effective methods of operation ALLSCRIPTS HEALTHCARE South Burlington, VT

Expert Sales Services Consultant – Sunrise & TouchWorks Product 2015 – 2019 Provides technical sales expertise to both customers and sales executives to ensure correct software products are purchased subsequently ensuring high client satisfaction and return customers using Salesforce.

• Provides technical knowledge required to quote and scope add-on product requests for over $150 million annually

• Partnered with internal teams to ensure marketing deliverables met timeline and compliance requirements. Senior Systems Software Data Consultant – TouchWorks Product 2007 –2015 Advanced to senior systems and network analyst role providing interface programming leadership to over 230 small to medium sized hospitals nationwide.

• Designed, developed and implemented integrations between hospitals and various EMR/Hospital applications using HL7 standards with Allscripts EnterpriseEHR

• Monitored interface engine to ensure uninterrupted message transfer while serving as technical resource participating in integration development life cycle including validation, testing and core review PHYSICIAN COMPUTER COMPANY Winooski, VT

Software Support Specialist 2002 – 2007

Proactively monitored client progress, identified areas that may pose potential problems at go-live and help client with solutions. Maintained solid knowledge of software products that are routinely updated by attending trainings, watching videos and reading recent release materials

• Routinely trained small and large groups, in person, by telephone and via webinars

• Contributed ideas/solutions to the team and incorporated new functions/features into the product implementation process IDX SYSTEMS CORPORATION South Burlington, VT

Software Engineer 2000 – 2002

Provided programming, testing, installation and support of system interface, electronic data conversions and other coding related projects for Group Practice Management System (GPMS) application and customer based operational needs.

• Prioritized, coordinated, and completed multiple projects and tasks for new and contracted customers.

• Collaborated with team members to assist customers with their data conversion endeavors E D U C A T I O N

UNIVERSITY of VERMONT Burlington, VT 1996

Masters, Public Administration

LEHIGH UNIVERSITY Bethlehem, PA 1992

Bachelor of Arts, Political Science

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