Customer Service Call Center
Resume:
Experience
Skills
Expertise
A highly organized and detail-oriented
Customer Service Professional with over 20
years' experience providing thorough and
skillful administrative support to Executives.
About Me
************@*****.***
The Coyoteman Show Network (CMSNStudios) (Sonjisgraphics) Windsor Mills, MD Security Square Mall
2017- 2025 Present
6901 Security Blvd
General Manager/ Media Specialist /Mentor PRP Coordinator Required to multi-task in a fast-paced environment, with very tight deadlines for: Graphics Design, Photography, Sales, Producing live Streaming content as well as Creating content for Websites and TV Shows & Apps. Conduct out going calls to potential customers as well as incoming calls. Mentor Leader: Save the Youth Program, supports and encourages the professional development of the mentee and provides active guidance to help them achieve their Goals. Tutorials, Graphic Design, Design & Printing, Visual Arts, Advertising,TV/Production Streaming,Website Design Management/Training
Call Center
Digital Marketing
Negotiation
Critical Thinking
Leadership
Learning/Development
Associates Degree -Sanford
Brown Tampa Florida
Final Expense Agent Remote
Senior Benefit Services - Phoenix, AZ
September 2020 to August 2021
Handling Incoming calls from Seniors customers educating them on Final Expense products, evaluate and classify risks by determining eligibility for Life Insurance coverage via Underwriting Guidelines. Comparing Insurance companies for the best rates and coverage for customer based on there health conditions.
Customer Care Customer Service
SONJI
LUCY
Inbound /Outbound calls from patients with billing concerns about insurance policies payouts and deductibles Troubleshooting calls from from: workmen's compensations insurance companies, auto insurance, attorney's, medical insurance companies etc. Including collecting insurance payments, self pay payments, settlements and monthly payments for local hospitals. Life Insurance agent, making calls from lead generator dialer from mail inquiries. Converting calls into appointments for Life insurance consultations. Writing Life insurance policies and collecting premiums Life Insurance Agent
American Income Life Insurance Columbia, MD
2020 to 2021 CALL CENTER
Complete collection call using auto-dialer and manual dial.Negotiate payment plans and settlement agreements. Managing calls on a multi line Avaya phone system incoming/outgoing. Process check-by-phone requests received from customers .
Customer Service
Access Receivables Management -Hunt Valley, MD
September 2016 to April 2018 CALL CENTER
Customer Service
BOLDER Healthcare Solutions - Timonium, MD
April 2018 to November 2019 CALL CENTER
Cold Calling & Phone Support
Customer Service & Client Engagement
Sales Presentations & Member Onboarding
Interview Scheduling & Talent Coordination
Website Maintenance & Media Uploads
Retail Inventory & Merchandising
Media Streaming & Cloud Platforms
Office Administration & Team Support
Microsoft Office & Google Workspace
Basic CMS & Graphic Design Knowledge
Contact this candidate