Customer Service Assistant Manager
Resume:
Shannon Johnson
Indianapolis, IN *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher
Eleven Steps Childcare- Indianapolis, IN
April 2025 to Current
• Teach children fundamental skills, such as identify colors, numbers, and shapes
• Ensure safe and nurture environment
• Supervise children
• Meet the basic needs of children, including feeding, changing and their hygiene
• Assist with their development through structured activities, play, and education
• Maintain clean environment
• Monitor and document children’s progress
• Communicate with parents about their children
• Encourage positive behavior
• Attend staff meetings
Assistant Manager
Doller General-INDPLIS IN
February 2023 to November 2024
• Overseeing daily operations under the Store Manager
• Supervising staff
• Managing inventory and sales
• Providing Customer Service
• Opening/closing the store
• Ensuring financial integrity and compliance with store policies
• Assisting in merchandise management like stock and display
• Completing daily bank drops
• Competing paperwork daily
General Warehouse Associate
Walmart distribution center-Plainfield, IN
April 2020 to June 2022
• Receiving and unloading trucks
• Sorting and Stocking merchandise
• Picking and Packing orders
• Maintain clean and safe work environment
• Perform quality checks
Office Manager
Reliable car rentals-
Indianapolis, IN
May 2016 to February 2019
• Perform administrative and financial duties
• Oversee office operations
• Support Staff to ensure smooth daily operations
• Worked on the computer to process transactions and enter inventory daily into the computer
• Answer the phone and handles customer issues and/or complaints
• Made bank drops daily
• Collected payments
• Was responsible for writing lease agreements
• Maintain office supplies
• Scheduled and coordinated vehicle rentals and the return of the vehicles
• Take care of all the billing
Shift Manager
Noble Romans-Indianapolis, IN
February 2009 to May 2013
• Handled Bank deposits
• Open/Close the store, including counting the tills for the next
• Made work schedules for staff
• Processed payroll schedules
• Write orders for vendors
• Take customer orders
• Prep food
• Manage employees on shift
• Process closing paperwork
• Involved in training and other management tasks
Education
High school diploma
Richmond High school
Skills
• Management
• Cash handling
• Packaging (10+ years)
• Pallet Jack
• RF Scanner (8 years)
• Warehouse distribution
• Order Picker (10+ years)
• Shift Management
• Basic math
• Warehouse experience (10+ years)
• Materials Handling
• Microsoft Word
• Customer service (10+ years)
• Data entry
• Shipping & Receiving
• Time management
• Organizational skills • Order Picking
• Residential cleaning
• Stocking
• Computer skills
Certifications and Licenses
Driver's License
CPR Certified
Contact this candidate