Staff Development Customer Service
Resume:
TIFFANY
WHEATLEY
****************@*****.***
Falmouth, Trelawny
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SKILLS
Training and coaching
Scheduling and calendar management
Documentation and control
Payroll and budgeting
Spreadsheet tracking
Database entry
Leadership and supervision
Payroll
Problem-solving abilities
Multitasking
Staff Development
Train employees
Communication Skills
Write reports
EDUCATION
Browns Town Community College
St. Ann
No Degree: Law
Literatures in English ( CAPE Unit 1)
Sociology (CAPE Unit 1)
Communication Studies (CAPE Unit 1)
Northern Caribbean University
Mandeville, Jamaica
Certificate: Supervisory Management
William Knibb Memorial High
Falmouth, Jamaica • 11/2015
High School Diploma
Economics
Social Studies
Principles of Accounts
English Language
English Literature
Electronic Document Preparation Management
International General Certification of Secondary Education (English)
PROFESSIONAL SUMMARY
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Wards Power Tools and Supplies. Excelled in database management and staff development, boosting team performance through effective training and leadership. Skilled in multitasking and communication, consistently achieving positive outcomes in high-stress environments.
WORK HISTORY
Wards Power Tools and Supplies - Senior Office Administrator
Montego Bay, Jamaica • 01/2019 - Current
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
24/7 Intouch - Customer Support Specialist
Montego Bay, Jamaica (Remote) • 10/2021 - 06/2022
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Ajas Ltd, Sangster's International Airport - Customer Service Representative
Montego Bay, Jamaica • 03/2017 - 08/2018
Managed high-stress environment effectively, maintaining professionalism under pressure while giving customer the best experience possible.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
REFERENCES
Simone Francis
Project Administrator
Lot 1 Ironshore Estate
Tel: 876-***-****
Rev. Devere Nugent
Pastor
William Knibb Baptist Church
Falmouth
Tel: 876-***-****/363-9794
.
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