Quality Control Inventory Specialist

OMARI BRATHWAITE

254-***-**** *****.**********@*****.***

SUMMARY

Committed to maintaining professional relationships to increase profitability and drive business results. Excellence is Key!

EXPERIENCE

03/29/2024 to 04/19/2024

Telsa-Giga Texas(Production control)

1 Tesla Rd, Austin, TX 78725

●Forklift bulks parts off uhaul-like vans

●Plug in inventory data entries to update factory active livestock

●Deliver automotive parts + technical components to Engineer highbays

5/2023 to 8/2023

W.I.S INTL. (Inventory Specialist)

2904 Trimmier Rd. Killeen, TX 76542

●Cross trained in multiple departments to know all company needs and train new employees.

●Audited internal data and processes to identify and manage initiatives, improving business performance.

●Recommended metric and models based on observed trends.

●Worked with internal teams to understand business needs and changing strategies.

●Developed inventory reports to provide management with comprehensive data on inventory levels.

●Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.

●Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

●Inspected incoming and outgoing shipments to identify discrepancies with records.

05/2023 to 11/2023Killeen Airport-Hertz inc(Car attendant)

HERTZ INC.(Car Attendant/KILLEEN AIRPORT)

8101 Clear Creek Rd, Killeen, TX 76549

●Upheld quality control policies and procedures to increase customer satisfaction.

●Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

●Relayed customer feedback to cross-functional teams to improve products and service.

● Answered general questions about parking fees, facilities, and directions.

● Upheld quality control policies and procedures to increase customer satisfaction.

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

● Relayed customer feedback to cross-functional teams to improve products and services.

●Facilitated reparking vehicles properly after finished cleaning procedures.

● Answered general questions about parking fees, facilities, and directions.

05/2019 to 04/2021

Teleperformance(Customer service Representative)

777 N Twin Creek Dr, Killeen, TX 76543

●Reviewed daily customer transactions, open and closed account

reports to verify accuracies and keep all customer information current.

● Maintained customer database by entering any new and updated

customer and account information.

●Satisfied customer queries over phone and email to maintain positive patient-provider relationships.

●Documented customer correspondence in CRM to track requests, problems and solutions Noted customer correspondence in CRM to track requests, problems and solutions.

● Customized CRM using the most up-to-date tools (i.e., workflows, triggers).

●Analyzed and updated all necessary changes to Salesforce software.

●Processed customer service requests via phone support and email support

SKILLS

• Data Entry

• CRM Software

• Live Chat

• Microsoft Office

• Billing Adjustments and Refunds Review

• Efficient and Detail-Oriented

• Creative Problem Solving

• Call Documentation

• Order and Refund Processing

• Salesforce

EDUCATION AND TRAINING

●2019 Ellison High School-(High school Diploma)

●2024 Forklirt Certified-(TESLA)

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