RN, BSN, JD experienced clinical nurse, legal nurse and case manager

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JENNIFER BENTLEY, RN, BSN, JD

**** ***** ******* **, *** 903, St. Louis, MO 63101 214-***-**** ************@*****.*** Skills and Qualifications

• 6 plus years’ experience and success in medical and disability claims management with collaboration, education, and communication with employees, claims partners and customers.

• Proficient in Microsoft Word, Excel and Power Point.

• Vast experience communicating and problem solving with interdisciplinary teams, patients, medical staff, and co- workers

• RN with over 13 years of clinical experience in PICU, NICU, GI lab and Interventional Radiology

• Law degree with emphasis in litigation, health care law and mediation Relevant Work Experience

Barnes Jewish Hospital – RN Case Manager, St. Louis MO September 2023 – Present

Case Manager for medical oncology. Coordinates care for discharges including home, home health, medical equipment, and placement. Manages case load of 16-22 patients based on staffing. Proactive in identifying discharge needs and communicating safe discharge plan to care team and families. Liberty Mutual, St. Louis MO

August 2021 – September 2023

Manage full caseload for UPS team in states of TX, AL and OK. Serve as a resource to team members on OK jurisdictional issues as well as medical issues.

Have received customer and injured worker compliments regarding communication and responsiveness to questions. August 2015 – August 2021 – Senior Nurse Case Manager Senior Telephonic Nurse Case Manager designated to the UPS team. Progressive increase in roles and responsibilities. Successful passage of the CCM exam. From August 2019 to August 2020, re-assigned to a special project role as subject matter expert to help design new claims software system.

Mercy Hospital St. Louis January 2013 to May 2015

Patient safety/ Risk Manager for large hospital system. Daily work included review and appropriate follow up of patient and visitor events within the inpatient, outpatient and clinic setting to identify any adverse events, process failures or potential compensable events. Responded to patient complaints that contained quality of care concerns and/or requests for compensation. Significant experience in Root Cause Analysis and working with teams to address, implement and measure process changes.

Texas Health Resources Presbyterian, Rockwall TX October 2011 to June 2012 Director of Quality - responsible for day-to-day management of all aspects of the Quality Management department in a 50-bed community hospital. Areas of responsibility include Infection Prevention, Core Measures, Patient Complaints and Grievances, Service Excellence, Regulatory Compliance and Accreditation and the Chaplain Program. Received multiple compliments from staff, patients and families resulting in Bronze “Rock Star” status in employee recognition program. 2

Parkland Health & Hospital System, Dallas TX April 2008 to October 2011 April 2008 - Began as Project Manager within the Patient Safety/ Performance Improvement department responsible for performing Root Cause Analysis. April 2010 – Promoted to Associate Director of Patient Safety and Risk. April 2011 – Promoted to Director of Patient Safety and Risk. Managed 5 FTE's and day to day operations of patient safety and risk department. Worked closely with the legal department on potential compensable events, claims and lawsuits. Assisted with full CMS survey with immediate jeopardy findings that required action plans and measures of success. Katskee, Henatsch and Suing Law Firm, Omaha NE September 2005 to April 2007 Law clerk in a six-attorney general practice law firm that represents plaintiffs, defendants, and insurance companies. Duties included: drafting complaints, interrogatories, answers to interrogatories and deposition summaries; performing legal research and drafting memoranda; reviewing medical records and summarizing in a chronology; and developing deposition questions. Conducted initial interview of clients to determine basis for claim. Assist with trial preparation. Law Offices of Gwinn & Roby, Dallas, Texas January 2000 to January 2001 Legal Nurse Consultant for medical malpractice defense firm. Organized, reviewed, and summarized medical records. Obtained expert witnesses, performed medical research, summarized depositions, and assisted with trial preparation as needed for the defense of medical malpractice cases.

Education

• Creighton University School of Law, Omaha, Nebraska, Juris Doctor, May 2007/ Cum Laude/ Class Rank 37/ 138

• Southeast Missouri State University, Bachelor of Science- Nursing, 1990- MO Nursing License # 117447

• Mediation Training – SLU School of Law – Certified to mediate for civil court cases – February 2015

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