Customer Service Representative

Qualifications Summary.

I maintain professional relationships with customers

I am a hard worker, & dependable

I have vast knowledge of Shipping/receiving

Have knowledge of Automotive/ Semi Truck Parts

Valid Forklift, WHIMIS, H2S Certificates.

I was on the social club committee & organized staff BBQ’s

Work History

Customer Service Representative – Carstar Edmonton Mayfield October 2024- present

Book appointments for estimates

Calling customers for follow-up.

Update and maintain the estimates schedules

Collect and record any payments received from customers

Create files for customers, file all paperwork accordingly, include the explanation of the national-wide warranty program to the customers.

Checking-in/checking-out vehicles before and after repair.

Build the initial appraisal files and maintain the estimating system

Manage updates for customers.

Proficient in using Mitchell Connect, Audatex/Qapter and Progi.

Receiver – Sinclair Supplies Edmonton May 2022- present

Receive shipments, verify goods, complete, accurate and detailed paperwork.

Data entry and discrepancies.

Ensure packing slips are received, and that RMAs are accurately processed.

Unload trucks and receive from couriers.

Inventory management- picking orders, putting away and locating new parts, overstocking. Working the customer service desk when needed.

Advise appropriate person(s) when stock has been received.

Forklift (Certified) WHIMIS and TDG.

Maintain a high level of warehouse cleanliness and organization and completed efficiently.

Lead Shipper Receiver - Calmont Truck Centre Edmonton April 2019 to Mar 2020

Receive shipments, verify goods, complete, accurate and detailed paperwork.

Liaise with the Accounting team on a regular basis to ensure packing slips and invoices are received, and that RMAs are accurately process.

Unloaded and loaded trucks.

Ship stock to other branch offices and customer sites as required.

Shipped out orders with both Courier and Trucking companies.

Inventory management- picking orders, putting away and locating new parts.

Advise appropriate person(s) when stock has been received.

Operated Forklift (Certified) WHIMIS and TDG.

Did company Returns and Buy Backs and cores.

Maintain a high level of warehouse cleanliness and organization and completed efficiently.

Contract Warehouse Attendant – GM Parts Distribution Centre Edmonton Sept 2017 to May 2018

Sort and place stock/parts in Warehouse.

Operated Counterbalance Forklift.

Picked Orders, Used Scanners to Pick.

Various Sundry Duties.

Parts Driver/Receiver- Southside Mitsubishi Edmonton Jan 2016 to Aug 2017

• Always maintain the utmost level of customer satisfaction.

• Processed all orders effectively and efficiently, from picking to delivery.

• Received Daily Orders & Invoiced for delivery.

• Maintained Company Vehicle & Kept track of Mileage.

• Put stock away & Locate stock.

• Various Sundry Duties.

Parts Driver/Receiver- Capital GMC Edmonton March 2014- Jan 2016

Always maintain the utmost level of customer satisfaction.

Processed all orders effectively and efficiently, from picking to delivery.

Made warehouse trips to pick up orders daily. Received Daily Orders & Invoiced for delivery.

Maintained Company Vehicle & Kept track of Mileage.

Put stock away & Locate stock.

Various Sundry Duties.

Parts Driver – Lakewood Chevrolet Edmonton 2012-2013

Always maintain the utmost level of customer satisfaction.

Processed all orders effectively and efficiently, from packing to delivery.

Made warehouse trips to pick up orders daily.

Maintained Company Vehicle & Kept track of Mileage.

Parts Driver- Edmonton Motors Edmonton 2006-2011

Always maintain the utmost level of customer satisfaction.

Processed all orders effectively and efficiently, from packing to delivery.

Made warehouse trips to pick up orders daily.

Maintained Company Vehicle & Kept track of Mileage.

Parts Driver- Western GMC Edmonton 2005-2006

Always maintain the utmost level of customer satisfaction.

Processed all orders effectively and efficiently, from packing to delivery.

Made warehouse trips to pick up orders daily.

Maintained Company Vehicle & Kept track of Mileage.

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