reservation agent or booking agent or travel agent or travel consultan

Samantha Peasley

********.*********@******.*** 903-***-****

Henderson, TX

Professional Summary

Customer-focused Front Desk Manager with experience at Baymont by Wyndham. Skilled in streamlining operations, resolving guest concerns, and driving satisfaction and loyalty. Adept at training and mentoring staff, overseeing daily operations, and maintaining accurate financial records while building long-term client relationships.

Key Skills

Guest Services & Conflict Resolution

Front Desk & Reservations Management

Cash Handling & Financial Reconciliation

Staff Training & Supervision

Process Improvement & Workflow Optimization

Customer Satisfaction & Retention

Hospitality Operations & Compliance

Professional Experience

Front Desk Manager

Baymont by Wyndham – Henderson, TX Mar 2024 – Present

Improved check-in/check-out procedures, boosting operational efficiency.

Resolved guest inquiries promptly, raising satisfaction scores.

Trained and mentored new staff, ensuring compliance with company policies.

Coordinated with housekeeping/maintenance to maintain room readiness.

Managed daily cash reconciliation, maintaining accurate financial records.

Developed and sustained relationships with corporate clients, securing repeat business and group bookings.

Education

High School Diploma

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