Customer Service Leader

Caitrin Sturdahl

*** * ***** ** *** *** Winston-Salem, NC 704-***-**** *******.********@*****.***

Skills

●POS Operation & Cash Handling

●Customer Service & Conflict Resolution

●Team Supervision & Leadership

●Japanese (Basic Proficiency)

●Research & Academic Writing

Work Experience

Customer Service Leader

Food Lion – Boone, NC

June 2021 – Sept 2023; Aug 2024 – July 2025

●Supervised front-end operations, ensuring smooth daily activities.

●Balanced cash safe and maintained financial accuracy.

●Delivered high-quality customer service and upheld satisfaction ratings.

●Trained and guided team members to improve efficiency and performance.

Education

Appalachian State University – Boone, NC

Bachelor of Arts in Anthropology; Bachelor of Arts in Languages, Literature, & Cultures, Dec. 2024

●Chair, Anthropology Club (2021–2023): Organized fundraisers, invited guest speakers, led themed meetings, and served as member liaison

●Independent Research:

oExplored socio-economic and cultural history of matcha in Japan

oAnalyzed representation of homosexuality in anime and its influence on cultural perceptions, including survey research

Okayama University – Okayama, Japan

Study Abroad in Japanese Language & Culture — Oct 2023 to Aug 2024

●Immersed in Japanese society through academic and cultural experiences

●Studied comparative cultures, practiced matcha preparation, and participated in agricultural exploration in rural communities

●Gained practical insights into both urban and rural Japanese culture

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