Customer Service Bus Driver
Resume:
Sean
McMillian
USA
Baltimore, MD, 21224
667-***-**** **********@*****.***
Quality-oriented professional with 19
years of experience and a proven
knowledge of dispatch operations, safety
management, and customer service.
Aiming to leverage my skills to
successfully fill the Supervision role at
your company.
PROFESSIONAL EXPERIENCE
RELIABLE TRANSPORTATION, Baltimore, MD
Bus Driver Apr 2019 - Present
Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
Follow safety rules as students board and exit buses or cross streets near bus stops.
Comply with traffic regulations to operate vehicles in a safe and courteous manner.
Maintain order among pupils during trips to ensure safety. UNLIMITED TOURS, Baltimore, MD
Motorcoach Charter Operator Jun 2017 - Present
Park vehicles at loading areas so that passengers can board. Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
Maintain cleanliness of bus or motor coach.
Load and unload baggage in baggage compartments.
BARBER TRANSPORTATION, Baltimore, MD
Bus Driver / Dispatcher May 2016 - Mar 2019
Follow safety rules as students board and exit buses or cross streets near bus stops.
Comply with traffic regulations to operate vehicles in a safe and courteous manner.
Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. MTA, Baltimore, MD
Bus Field Supervisor Apr 2014 - May 2016
Plan work assignments and equipment allocations to meet transportation, operations or production goals.
Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials or people. Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services. Maintain or verify records of time, materials, expenditures, or crew activities.
Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents.
Recommend or implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
Plan and establish transportation routes.
Compute or estimate cash, payroll, transportation, personnel, or storage requirements.
Dispatch personnel and vehicles in response to telephone or radio reports of emergencies.
Supervised 90-120 operators within district daily during assigned shift Reported violations and offenses also implemented disciplinary actions as of result of said violations
Recorded log daily of entire shifts reports filing separately in system Bus Operator Jan 2009 - Apr 2014
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
Park vehicles at loading areas so that passengers can board. Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
DILLION BUS COMPANY, Baltimore, MD
Motorcoach Operator Jan 2010 - Apr 2014
Park vehicles at loading areas so that passengers can board. Maintain cleanliness of bus or motor coach.
Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
S & S TRANSPORTATION, Baltimore, MD
Bus Aide/Bus Driver Apr 2006 - Jan 2009
Respond to passengers' questions, requests, or complaints. Explain and demonstrate safety procedures and safety equipment use. Perform equipment safety checks prior to departure. Follow safety rules as students board and exit buses or cross streets near bus stops.
Comply with traffic regulations to operate vehicles in a safe and courteous manner.
Escort small children across roads and highways.
Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
EDUCATION
HARBOR CITY
Baltimore, MD
High School Diploma (Jun 2006)
ADDITIONAL SKILLS
Passenger Endorsement
School Bus Endorsement
Air Brake Endorsement
CREDENTIALS AND LICENSES
Commercial Drivers License May 2006
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