Operations

Connie R. Farnsworth, BBA

Albuquerque, NM 505-***-**** *******************@*****.*** LinkedIn: linkedin.com/pub/connie-farnsworth/89/316/646

Professional Summary

Operations and compliance manager with 16+ years of experience in developmental disability services and healthcare administration. Proven expertise in statewide program oversight, litigation support, policy implementation, and staff training compliance (achieving 96% compliance rates). Skilled in leading teams, managing complex regulatory requirements, and improving quality assurance systems across state agencies and nonprofit organizations.

Work Experience

Operations Staff Manager

Healthcare Authority / Developmental Disabilities Supports Division / Bureau of Individual Safety and Advocacy 2019 – Present

- Supervise 8 staff members with statewide oversight of compliance and program monitoring

- Regional Office Request for Assistance Lead; ensure documentation, tracking, and resolution of the RORA processes

- Monitor litigation compliance (Jackson and Foley) and provide guidance to 10 Healthcare Surveyors

- Oversee training compliance across DDSD staff and external providers; raising compliance rates to 96%

- Conduct health and wellness checks for waiver participants across Medicaid programs

- Recommend program modifications and policy improvements based on evaluations

Healthcare Surveyor / Compliance Team

Department of Health/Developmental Disabilities Supports Division/ Litigation Management Bureau 2017 – 2019

- Conducted Individual Quality Reviews and compliance follow-up documentation

- Ensured provider agency training compliance for statewide staff including nurses, case managers, and therapists

- Assisted with mortality review documentation and served as committee scribe

- Supported litigation processes with documentation and evidence collection

Quality Assurance Specialist / Therap Administrator

Alta Mira Specialized Family Services 2008 – 2017

- Administered Medicaid waiver budgets and ensured compliance with DDW standards

- Managed Therap database (HIPAA compliant electronic Comprehensive Health Assessment Tools ); tracked training documentation and staff deficiencies

- Reported abuse, neglect, and exploitation incidents; analyzed data trends for improvements

- Promoted from Administrative Assistant to QA Specialist (2015) based on strong performance

Licensed Associate Real Estate Agent / Sales Transaction Manager

Coldwell Banker Legacy 2002 – 2008

- Negotiated contracts and managed 100+ home inventory for real estate sales

- Conducted market analysis, research, and managed foreclosure quality assurance

- Supervised administrative team and coordinated marketing/advertising efforts

Additional Experience

Roles in data analysis, data entry, marketing, dispatch, and customer service (1990–2002) including PhDx e-Systems, AAA Dispatch, Reliable Chevrolet, and multiple real estate companies.

Key Achievements

- Graduate, Essentials of Supervision and Management Program (2024)

- Improved statewide staff training compliance to 96% (2022)

- Consistently receives strong performance reviews

- Nicknamed “Flash Farnsworth” for quick response times and reliability

- Coordinated $13M in real estate production as Sales Transaction Manager (2002)

Skills

Operations & Compliance: Policy implementation, litigation monitoring, QA/QI, program evaluation

Data & Technology: Microsoft Office, Therap, Smartsheet, Focos database for Mi Via, Medicaid Portal/Jiva, multiple databases, management

Leadership & Training: Staff supervision, training compliance, policy development, performance improvement

Business Administration: Legal contract negotiations, budgeting, healthcare operations, marketing

Education

Bachelor of Business Administration, Management American Intercontinental University (2006)

Certified Real Estate Support Specialist (CRESS), Albuquerque, NM (2004)

NM Associate Broker License (1998–2008)

New Homes Sales Specialist Training, The Builder University, Las Vegas, NV (1995)

Undergraduate studies in Business – TVI/CNM and UNM, Albuquerque, NM (1990–1993)

Dean’s Honor Roll, University of New Mexico (1990)

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