Asset Protection Customer Service

SECURITY

Alex Moreno

** ******** *******, *******, ** N7L 4A1

519-***-**** ********@*****.***

**Professional Summary**

Dedicated and bilingual (English/Spanish) security professional with 2+ years of experience in protection services, crisis management, and customer service. Proven ability to de-escalate hostile situations, enforce safety protocols, and collaborate with law enforcement. Certified in First Aid/CPR, OACP, and security

supervision. Adept at working under pressure in high-risk environments, including healthcare facilities and critical infrastructure.

**Core Competencies**

- Conflict Resolution & Hostility De-escalation

- Emergency Response & Crisis Management

- Law Enforcement Collaboration

- CCTV Surveillance & Risk Assessment

- Bilingual Communication (English/Spanish)

- First Aid/CPR Certified

- Security Licensing (Ontario)

- Leadership & Team Supervision

**Professional Experience**

**Security Officer Windsor Regional Hospital**

(Windsor, ON)

- Patrolled high-risk areas, ensuring compliance with safety protocols in a healthcare setting.

- De-escalated conflicts involving patients, visitors, and staff, prioritizing trauma-informed approaches.

- Documented incidents and collaborated with local law enforcement for rapid response.

**Security Supervisor Elgin Water Plant** (Union, ON)

- Oversaw security operations for critical infrastructure, managing access control and CCTV monitoring.

- Trained personnel in emergency procedures and hostility management.

**Protection Agent Middlesex Hospital Alliance**

(Newbury/Strathroy, ON)

- Provided armed/unarmed security for mental health units, employing verbal judo techniques.

- Conducted risk assessments and coordinated with

medical staff during crises.

**Tilray Security Officer Aphria Site** (Leamington, ON)

- Enforced compliance in a regulated cannabis production facility, including inventory audits.

**Retail & Customer Service Roles**

- Home Depot, Walmart, Shoppers Drug Mart,

McDonald’s – Developed customer service, problem-

solving, and teamwork skills.

**Education & Certifications**

- **St. Clair College** Border Security Program (2021)

- Earned 6 leadership certificates; Certified Mentor.

**Ontario Secondary School Diploma** St. Edmund

Campion Secondary School (2021)

**Licenses/Certifications**: Security License (Ontario), OACP, First Aid/CPR, Crisis Intervention Training.

**Awards & Volunteer Work**

- **Law Enforcement Collaboration**: Assisted

Chatham-Kent Police Service with I.A.R.D. training.

- **Community Service**: Packed supplies for third- world countries (Mississauga Warehouse).

- **Awards**: Breakfast of Champions (2018, 2019). Technical Skills

-Microsoft Office Suite Report Writing CCTV Systems.

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