Support Specialist Call Center

DE'JA WOODLAND

771-***-****; ***************@*****.***

Washington, DC 20020

PROFESSIONAL SUMMARY

Enthusiastic Support Specialist with a talent for empathetic connection, boasting experience in medical office settings and computer software systems. Proficient in a range of tasks including information system and communication network maintenance, installation, troubleshooting, administrative support, and user management.

WORK HISTORY

Call Center Agent, The Midtown - FEMA-Washington, DC June 2024 to March 2025

• Maintained a prominent level of professionalism and empathy while addressing customer concerns and complaints.

• Managed inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner.

• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions.

Testing Site Specialist, Curator - Washington, DC February 2022 to May 2024

• Maintained and updated test site infrastructure, including servers, databases, and networking components, to ensure optimal performance and availability.

• Troubleshot and resolved technical issues related to test site functionality, performance, and accessibility.

• Delivered reports to construction manager to detail project updates and completion dates, noting delays, and causes.

Special Police Officer, Alpha Security Inc - Washington, DC September 2021 to March 2022

• Monitored crowded public areas and events to mitigate risk and promote safety.

• Utilized clear communication and people skills to build relationships with citizens.

• Assisted in special investigations and crime prevention programs. Patient Service Representative, Swabber (Covid Team) MedExpress Urgent Care-College Park, MD November 2021 to January 2022

• Identified patient needs, gathered patient personal and medical information.

• Assisted patients with completing medical forms and scheduled follow up appointments.

• Answered phones, relayed messages to staff and management. Driver/Operator, MV Transportation - Washington, DC September 2020 to February 2021

• Assisted Para Transit.

• Navigated Uber Application.

• Assisted wheelchair disabled/customers with disabilities. DE'JA WOODLAND

Resume Continued

CNA/Caregiver, Community Health Center – Ft. Washington, MD May 2020 to September 2020

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Maintained patients' rooms, group living areas, and nurse stations.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Lead Sales Representative, Metro by T-Mobile – Washington, DC December 2017 to April 2020

• Kept detailed track of sales and customer information in the company system.

• Increased sales and boosted profits, applied initiative-taking management strategies, and enhanced sales training.

• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

• Trained, coached, and mentored latest sales associates for maximum performance. SKILLS

Customer Service, iOS / Windows OS, Hardware Configuration, Collaborated with IT teams Adhered to cybersecurity protocols and best practices/ Technical Issues Analysis

• Asset Management

• System Diagnostics

EDUCATION

MyComputerCareer.com Raleigh, NC • 08/2023

ITSA Program

Luke C. Moore High School Washington, DC • 06/2016 High School Diploma

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