Customer Service Representative

Tab *

KARONA BROWN

Address :Burnshop District,Stony hill

Kingston,Jamaica

876-***-**** ️ ******.*********@*****.***

Professional Summary

Motivated and customer-focused professional with one year of experience in customer service at Optimum (Startek). Strong academic background with 10 CXC subjects, including Mathematics and English. Currently pursuing a degree in Marketing with a minor in Management Studies at the University of the West Indies. Skilled in communication, problem-solving, and client relations, with a commitment to delivering exceptional service.

Education

University of the West Indies – Kingston, Jamaica

B.Sc. Marketing (Major), Management Studies (Minor)

(Currently Enrolled)

High School

Caribbean Secondary Education Certificate (CSEC)

●10 CXC subjects, including Mathematics and English

Work Experience

Customer Service Representative

Optimum (Startek), Jamaica

(1 year)

●Assisted customers with inquiries, billing, and technical support.

●Resolved customer complaints effectively while maintaining professionalism.

●Built strong customer relationships by providing accurate information and timely solutions.

●Achieved performance goals in service quality and customer satisfaction.

Skills

●Customer Service & Client Support

●Communication & Interpersonal Skills

●Problem-Solving & Conflict Resolution

●Time Management & Organization

●Microsoft Office (Word, Excel, PowerPoint)

Languages

●English (Native)

Contact this candidate