It Support Specialist

KARLA ADAMS

IT SUPPORT SPECIALIST

IT Specialist with a proven track record of delivering the comprehensive IT support across hardware, software, and network systems necessary to fully optimize business operations. Troubleshoots and resolves user issues with precision and efficiency. Enhance team productivity through responsive support and streamlined system upgrades.

SKILLS

Communication Skills Attention to Detail Collaboration Laptop Support Printer Support Desktop Support Software Installation Issue Resolution Computer Repair Network Support EXPERIENCE

DMI Inc, Sharonville, OH 2025-present

Support Specialist-Tier I

• Ordering customers cell phones and accessories.

• Troubleshooting tickets, figuring out what to do next, what needs to be done, what hasn’t been done.

• Making customers happy and delivering quality service.

• Great listening and communicating with staff and customers. PFS-Fairfield, Fairfield, OH 1998 - 2025

IT Specialist

• Supported customers with our online ordering system, office staff with their laptops and desktops, printers, software; sales representatives with laptops, software updates, ordering systems, Verizon connectivity, and other technical issues; and corporate with any network help they need at our Opco.

• Upgraded laptops to newer ones and desktops and servers and printers.

• Great listening and communicating with staff and customers.

• Terminated users in our JIRA system.

• Put countless tickets in for our users for all the reasons imaginable.

• Created users in our AS400 system, for night users.

• Scanned in our customer invoices and receiving paperwork for the customers to view and accounting to see to pay bills.

EDUCATION

New Horizons

CompTIA A+ Certification

Cincinnati State College

PC Support and Administration

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