Customer Service Technician

Sebastian Rivera

**** ***** **, *******, ** *****

Email: ******************@*****.***

Date of Birth: 11/13/2000

Professional Summary

Dedicated and versatile professional with experience in automotive repair, landscaping, warehouse operations, management, customer service, and app development. Proven ability to lead teams, manage operations, and handle multiple technical tasks with precision and care.

Skills

Landscape Maintenance, Service Technician Experience, Oil Change, Diesel Engine Repair, Fabrication, Mechanic Experience, Automotive Repair, Facilities Maintenance, App Development (iPhone and Web), System Setup, Tire Service, Automotive Diagnostics, Brake Repair, Electrical Experience, Warehouse Experience, Itinerary Planning, Travel Coordination, Customer Service, Time Management, Multitasking, Negotiation, Problem Solving, Attention to Detail, Market Research, Efficiency

Certifications

Food Handler’s Permit

Education

High School Diploma, East Central University, Tulsa, OK (2017–2018)

Work Experience

Travel Consultant, Alorica

Tulsa, OK 2017 – 2019

• Optimized itineraries and resolved client booking issues with attention to detail.

• Transferred calls efficiently to appropriate departments.

• Partnered with travel companies to secure best offers.

General Manager, Sonic

Tulsa, OK 2018 – 2020

• Streamlined payroll processes and ensured timely compensation.

• Improved staffing efficiency and managed inventory.

Sand Blaster / Powder Coating, Unknown

Broken Arrow, OK 2020

• Used high-pressure air systems to remove coatings.

• Achieved smooth finishes and resolved surface irregularities.

• Maintained safety protocols.

Manager, Chick-fil-A

Tulsa, OK 2020 – 2024

• Managed daily operations and improved customer satisfaction.

• Led a team ensuring high food safety standards.

• Reduced waste and enhanced service strategies.

Warehouse Worker, Various

Tulsa, OK Various

• Performed inventory control, packaging, and shipping.

• Maintained a clean and organized warehouse environment.

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