Technical Support Veterinary Technician

Shannon Sopp

Address: *D Robert Treat Drive, Milford, CT 06460 Phone: 475-***-**** Email: **********@*******.*** Objective

To provide high quality explanations and services to customers for their needs through the utilization of my caring personality and interpersonal skills.

Skills and Abilities Highlights Accomplishments

• Extensive experience with technical support over the phone to solve a multitude of problems

• Experience with Microsoft Office Suite

• Experienced in face-to-face customer interactions

• Familiar with scheduling software such as

Cornerstone

• Highly skilled in billing and invoicing

• Efficient multi-tasker

• Self-starter

• Very personable

• Robust work ethic

• Accountable and

reliable

• 19 years in veterinary

medicine discipline

• C.E. credits in dental and

general health for

animals and family

companions

Work Experience

Kimberly Helmbold, DVM,

DACVEXX, Inc.

Burlington, MA

Critical Care Veterinarian

Technician

June, 2023 - Present

• Responsible for travelling to different specialty hospitals around Connecticut and Massachusetts to provide technical relief services that include overnight and daytime care of hospitalized patients, receipt and workup of ER patients, and outpatient services.

• Responsible for performing blood draws, x-rays, medication administration and other procedures. Oronoque Animal Hospital Stratford, CT Senior Veterinary Technician October 2019 – June 2020

• Oversaw daily operations of entire family animal hospital. Provided a caring environment for grieving families.

• Enlisted junior technicians to teach critical skills needed to ensure proper handling of patients.

• Filled in where help was needed to ensure smooth transition of office daily routine. Provided training to aid in overflow of clients in high traffic times with implementation of COVID-19 restrictions. Ash Creek Animal Hospital Bridgeport, CT Head Veterinary Technician June, 2013 – October 2019

• Assist in various surgical procedures such as spays, neuters, splenectomies, bi-lateral enucleations, and dentals

• Responsible for performing all in-house blood analysis and preparing samples to be sent out

• Responsible for all controlled substances in the hospital

• Supervise employees in their day to day duties

• Fill-in as a receptionist role to answer phones, schedule appointments, client education, and billing Stratford Animal Hospital Stratford, CT Veterinary Technician Nov. 2005- June 2013

• Cared for patients pre- and post-operative procedures

• Assisted clients with patient education and information

• Established long- term relationships with clients and bonded with their pets Education

• Liberal Arts, Math and Science, Housatonic Community College, Bridgeport, CT

• High School Diploma, Stratford High School, Stratford, CT

Contact this candidate