Summary
I’m a motivated and reliable individual with a strong work ethic and a positive attitude. I take pride in completing tasks efficiently, learning quickly, and providing great customer service. I’m always ready to take on new challenges and grow within a team environment. I’m dependable under pressure, take initiative when needed, and always aim to exceed expectations. With strong communication skills and a commitment to professionalism, I strive to contribute positively to any workplace and continue developing my skills for long-term success. Education
Quinsigamond Community College
Computer Engineering • Worcester, MA
Skills
Communication skills, Customer service, Bilingual, Time management, Computer literacy Experience
Burlington Stores
Cashier/Customer Service • Worcester, MA
Maintained the orderly appearance of the checkout area and restocked supplies as needed Greeted customers and provided assistance with any questions about products and services Completed daily tasks to keep areas clean and neat for maximum productivity Built and maintained the company's new website for cost savings Created and maintained new tools to improve website functionality Converted the old website to a new responsive HTML5 framework Ross Dress For Less
Retail Sales Associate • Delray Beach, FL
Assisted customers over the phone with inquiries on products and services Completed daily tasks to maintain cleanliness and organization in the store Implemented new website features to enhance user experience Improved search engine ranking through optimization strategies Increased revenue through effective upselling and cross-selling techniques Supervised and trained new employees to ensure smooth onboarding process Ross Dress For Less
Security Officer • Delray Beach, FL
Ensured a safe environment by monitoring store activity and identifying suspicious behavior Responded promptly and professionally to incidents such as theft and policy violations Collaborated with store management to support loss prevention strategies Assisted with emergency response efforts
Performed standard retail duties including stocking, cashiering, and providing customer support as needed Kerman Jr Toussaint
Lake Worth, FL
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Managed a team of front-end developers and designers