Customer Service Inventory Control

PAMELA HENSON

NEWARK, DE *****

1-443-***-**** - *********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Experienced Professional Assistant Store Manager with a proven ability to lead teams and effectively manage operations. Demonstrated expertise in delivering exceptional customer communication and service, resulting in consistently high levels of customer satisfaction. Skilled at driving performance and ensuring compliance with relevant standards, rules, and regulations to maintain operational excellence. SKILLS

• Work Planning and Prioritization • Mentoring and Coaching

• Pricing and Markdowns • Inventory Control

• Promotional strategies • Customer experience

• Employee engagement • Team motivation

• Food safety • Customer service and engagement

• Staff training and development • Inventory control

• Staff supervision • Store organization

• Stock rotation • Workload management

• Team building and leadership • Invoice processing

• Staff training • Employee scheduling

• Customer service management • Merchandising strategies

• Store operations • Inventory management

• Recruiting and interviewing

WORK HISTORY

10/2024 to Current FRESH MANAGER

Bjs Wholesales Club – ELSMERE DELAWARE

Developed strong relationships with vendors, negotiating favorable pricing and delivery schedules to maintain well-stocked shelves.

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Oversaw the implementation of new technology systems aimed at improving inventory tracking and reducing shrinkage rates within the department.

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Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.

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Implemented innovative merchandising techniques, resulting in increased sales of fresh produce and perishable items.

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Collaborated with other store managers to develop creative promotional campaigns for seasonal items or special events.

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Assisted in the recruitment process for new employees, interviewing candidates and making recommendations based on their skills and experience related to the role.

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Worked closely with store leadership to develop and maintain budgets for the department, ensuring financial targets were consistently met or exceeded.

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04/2022 to 08/2024 Assistant Manager

Great Wolf Lodge Resort – Perryville, MD

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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• Improved customer satisfaction by addressing and resolving complaints promptly. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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04/2013 to 08/2022 Assistant Store Manager

Kalmar Foods LLC – Rising Sun, MD

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

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• Oversaw aspects of maintenance, inventory and daily activity management.

• Prepared staff work schedules and assigned team members to specific duties.

• Forecasted customer demand to set prices or credit terms for goods or services.

• Maintained inventory by checking merchandise to determine levels. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

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Supervised cashiers in processing credit, debit and cash payments to streamline sales.

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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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Handled complaints from customers by empathetically listening, recording details and offering solutions.

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EDUCATION

06/1984 High School Diploma

Newark High School - Newark, DE

EDUCATION AND TRAINING

other

CERTIFICATIONS

SAFE SERVE

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