Business Operations & Client Relations

Audrey Afari-Aikins

Accra, Ghana 059******* / 020-******* ️ ************@*****.***

Profile

Versatile professional with over a decade of experience spanning aviation, business development, human resources, and financial services. Currently serving as an Associate Loan Recovery Officer at Perato Consult, with proven expertise in loan administration, HR management, and client relations. Recognized for strong organizational, analytical, and leadership skills, with a commitment to continuous growth and advanced academic study.

Core Competencies

●Loan Recovery & Financial Administration

●Human Resource & Payroll Management

●Business Development & Marketing Strategy

●Customer Service & Client Relations

●Report Writing & Documentation

●Team Leadership & Training

●IT Proficiency: MS Word, Excel, PowerPoint, Internet, TALLY.ERP9

Professional Experience

Associate Loan Recovery Officer

Perato Consult, Accra (For Receiver) Aug 2023 – Present

●Manage loan recovery operations, negotiate repayment plans, and reduce loan default rates.

●Maintain repayment schedules and prepare financial reports for management.

●Support compliance monitoring and customer engagement efforts.

Administrative & HR Manager

Nananom Group of Companies, Accra Dec 2016 – Sep 2021

●Oversaw HR and administrative functions across multiple subsidiaries.

●Processed payroll for 200+ employees, ensuring compliance with HR policies.

●Designed income and expenditure templates to standardize operations.

●Developed performance appraisal systems and employee contracts.

●Organized client events and staff training programs.

Marketing & Business Development Personnel

Prymage Consultancy Ltd, Accra Apr 2014 – Dec 2015

●Designed and implemented marketing strategies to expand client base.

●Managed client records, payments, and management reports.

●Coordinated executive meetings, travel, and stakeholder engagements.

Ticketing & Reservation Officer

Gambia Bird International Airlines, Accra Jul 2013 – Apr 2014

●Handled passenger reservations, ticketing, and regulatory compliance.

●Produced monthly sales and transaction reports.

●Provided travel advisory on requirements and baggage policies.

Supervisor, Ticketing & Passenger Handling

Starbow Airlines, Accra Mar 2011 – May 2013

●Supervised check-in, boarding, and special assistance services.

●Oversaw baggage handling and payment collections.

●Trained and supervised new staff on customer service and ticketing.

Accounts Clerk

Faith Montessori School, Accra Jul 2010 – Feb 2011

●Processed invoices, vouchers, and student fee payments.

●Supported financial reconciliations and reporting.

Education

●ALX Africa — Data Analytics June 2025 – Present

Training in data analysis, visualization, and business intelligence using Excel, SQL, Python, and Power BI.

●Ghana Technology University College — BSc. Business Administration 2013 – 2016, Accra

●Global Institute of Aviation — IATA/UFTAA Diploma in Travel & Tourism 2007 – 2008, Accra

●Akosombo International School — WASSCE 2004 – 2007, Eastern Region

Certifications

●IATA Aviation Internal Audit Certificate

●IATA Dangerous Goods Certificate

●Quality Auditing Principles & Techniques for Aviation Certificate

●Aero Survey Ltd Development Program Certificate

Awards

●CEO’s Choice, Summerhill Estates

Extracurricular Activities

●Choir Executive, Bridge Ministries International, Accra

●Volunteer, Smile of a Child Christmas Outreach – TrueFast Foundation

Interests

Fashion Design Music Reading Event Organization

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