Operations Manager Food Service
Resume:
Troy Eli Steven Jacobs
Herndon, Va 20170
***********@*******.***
OBJECTIVE
To obtain a leadership position in a well-respected and reputable organization within the retail or food service industry that will enable my 25+ years of management experience to be utilized to assist an organization to grow beyond expectations.
EDUCATION —
EXPERIENCE
University of Maryland
1984-1988
B.S. Economics
University of Colorado
Leeds School of Business
1988-1990
M.B.A. 3.8 GPA
KEY SKILLS —
Multi-Unit Management
Full P&L Management
Inventory Management
Performance Optimization
Time Management
Decision Making
Profitability
Resolve Conflict
Crisis Management
Organization
Team Building
Leadership
MILITARY —
1988-1992
United States Army
Honorable Discharge
Veteran
Desert Shield/Desert Storm
E6
2021-2023
Department Supervisor • Home Depot
Developed and implemented new position to assist District and regional managers to grow specific departments within the organization and beyond. Key focus was beyond numbers and P&L. Company Values allowed more latitude in the ability to Develop, Inspire, Respect, and Celebrate all associates creating an environment that promotes everyone in a culture of diversity. This allowed growth in every aspect of company expectations.
2014-2016
Owner • President • Promised Land Services, LLC
Landscape and Home Improvement company. Led company to stellar growth. Sold company to the competition.
2009-2014
Regional Operations Manager • HH Gregg
Responsible for the daily operations of 8 retail locations in the Maryland/Virginia region. Complete autonomy of P&L forecasting, accountability, and implementation. Recruit, hire, retain and develop teams of store managers and associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives. Train and coach teams to be unprecedented in their customer service skills, problem solving, and to drive sales through relationships built on trust with each customer.
2006-2009
Regional Operations Manager • Olive Garden
Responsible for the daily operations of 9 restaurant locations in the Maryland/Virginia region. Increased total P&L profitability of all 9 full-service restaurant locations and QSR for 3 years. Moved from bottom 3rd in controllables to top 3rd in one year among 13 districts. Improved overall guest experiences through new training regimens and positive feedback. Improved retention rate of associates by establishing proper positive feedback.
2002-2006
District Manager • Toys-R-Us
Responsible for the daily operations of 4 retail locations in the Northern Virginia region. P&L accountability. Customer service focused. Management recruitment. Loss prevention. Daily management of all store management and associates to ensure store operations met or exceeded all forecasted goals.
1998-2002
Manager • MJ Designs
Daily store operations to include product displays, plan-o-grams, personnel delegation, inventory controls, labor costs, scheduling delegation and oversight. Daily meeting of management personnel to discuss daily operations and implementation.
1994-1998
Manager • Lonestar Steakhouse
High volume restaurant management. Responsible for all controllables in the P&L. Staff retention and guest service focused. Serve-safe regulations and all health code standards being met on a constant basis. Associate training and establish systems of positive feedback.
QUALIFICATIONS SUMMARY
A result driven Director of Operations with over 25 years in Retail, Wholesale and Foodservice. Proven ability to increase sales and profits while controlling expenses and building highly effective teams. Demonstrated effectiveness in managing multi-unit operations and resolving complex issues in a timely cost-effective manner. Excellent communications, negotiations, motivational, Servant leadership, and interpersonal skills to build positive relationships and strategic alliances at all levels with a passion for excellence.
LEADERSHIP
Chairman – Promised Land, Inc.
Chairman – Freedom Tree, Inc.
Manager of the Year: (3 times) 1x Lonestar Steakhouse
2x MJ Designs
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