Call Center Customer Service

EVELYN PEREZ

Debary, FL ***** 773-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Retired Police Officer who is looking to serve your business with great customer service. Approaches each situation with alertness, compassion and concern. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS

Public Relations

Computer and Clerical experience

Office management

Security

Payroll management

Call Center experience

Inventory management

WORK HISTORY

Senior Support Specialist, 8/2024 – Current

Equipment giant Sanford FL

Answering extensive phone volumes.

• Locating and securing equipment.

• Generating quotes and converting to reservations.

• Follow up calls to customers and vendors.

• Processing payments

• Troubleshooting customer issues

Police Officer, 11/2003 – 05/2024

Chicago Police Department Chicago, IL

Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds.

Effectively managed multiple tasks simultaneously under stressfull conditions.

Efficiently worked in the Non Emergency Police call center; answering calls, generating reports, and dispatching emergency vehicles.

Generated reports, managed schedules, and daily computer work.

Apprehended suspects, read Miranda Rights and transported offenders to jail. Gathered necessary information for court appearances and testified as witness under oath in court.

Supervised crowds at busy events to prevent injuries and property destruction. Notified emergency personnel of incidents requiring medical assistance and aid.

EDUCATION

Bachelor of Science: Marketing And Business Management, 12/2000 University of Illinois At Chicago - Chicago, IL 60607

Contact this candidate