Delivery Driver Customer Service
Resume:
Tamam Ahmed
***** ******** *** ** ******** TX
************@*****.***
Experience
Hotshot Delivery Driver 12/2018 -Present
Houston, TX
Coordinate daily delivery schedules based on customer schedules, peak delivery time and alternate routes
Deliver customer orders to places of business within established time frames
Interact with customers and vendors in a friendly and timely manner
Certify that supplies and material handling equipment are secure prior to operating vehicle on public highways
Collect delivery instructions from appropriate sources, verifying instructions and routes
Check vehicles to ensure that mechanical, safety, and emergency equipment is good working order
Obtain receipts or signatures for delivered goods and collect payment for services when required
Inventory and inspect good to be moved to determine quantities and conditions
CVS Pharmacy, Assistant Manager 12/2017- 09/2019
Houston, TX
•Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
•Provided great customer service by greeting and assisting customers, and responding to customer inquiries and complaints
•Monitored sales actives to ensure that customers receive satisfactory service and quality goods
•Evaluated daily sales receipts and analyzed hourly trends to check if the sales team met or exceeded specific volume goals
•Monitored retail operating costs, budgets, and resources
•Suggested sales training programs and techniques
•Researched emerging products and use information to update the store’s merchandise
•Created reports, analyze, and interpret retail data, like revenues, expenses, and competition
•Conducted regular audits to ensure the store is functionable and presentable
•Made sure all employees adhere to company’s policies and guidelines
CVS Pharmacy, Sales Associates 06/2015- 12/2017
Houston, TX
•Communicated with customers and evaluate their needs
•Analyzed consumer behavior and adjust product positioning
•Assisted customers by providing information and resolving their complaints
•Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
•Computed sales prices, total purchases and receive and process cash or credit payment
CVS Pharmacy / Shift Lead Supervisor 05/2014- 6/2015
Houston, TX
•Assisted the Retail Store Manager in planning and implementing strategies to attract customers
•Coordinated daily customer service operations (e.g. sales processes, orders and payments)
•Track the progress of weekly, monthly, quarterly, and annual objectives
•Monitored and maintained store inventory
•Evaluated employee performance and identify hiring and training needs
•Supervise and motivate staff to perform their best
•Coached and supported new and existing sales associates
Education
•Alief Taylor H S/ Diploma 08/2012- 06/2015
Houston, TX
•Houston Community Collage/ Associates 09/2016 – 12/2018
Houston, TX
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