Office Manager Human Resources
Resume:
Natalia Barrientos
Woodridge, VA
************@*****.***
Work Experience
Office Manager
Cancer and Blood Specialist of NOVA
April 2021-Present
1. Provide daily direction and communication to employees so that departmental work is performed in a prompt, efficient, and knowledgeable manner.
2. Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
3. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
4. Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/proper decisions relative to corrective action as required.
5. Provide performance feedback and coaching regularly to each team member. Write and administer performance reviews for skill improvement and give to Director and Human Resources on time.
6. Be available for employees who experience work problems providing proper coaching, counseling, direction, and resolution.
7. Ensure employees have proper training and other resources to perform their jobs.
8. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
9. Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
10. Project a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
11. Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken.
12. Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned:
o Interview and make hiring decision for any open position in the clinic with the Manager/Director and/or Head Nurse
o Ensure employees have appropriate training and other resources to perform their job
o Communicate areas of accountability and performance expected of personnel assigned
o Determine standards of performance as a basis to review progress of personnel assigned
o Recommend salary adjustments, transfers, promotions and dismissals and submit information to Director.
o Address disciplinary and/or performance problems according to company policy. Prepares warnings and communicates effectively with employee on disciplinary actions
o Create and maintain a cooperative and harmonious working climate conductive to maximize employee morale and productivity
o Approve time-off requests in a fair manner while ensuring adequate staff to maintain work productivity
o Develop individuals for future advancement by coaching and training
Office Manager/ Providers Credentialing support services/ Revenue cycle coordinator
Greater Prince William Community Health Center FQHC - Woodbridge, VA
September 2014 to February 2021
• Schedule and Maintain BLS activities for all clinical staff
• Maintain ECW's license and activate all new providers hired
• Billing and claims resolution expert serve as a liaison with Deviance (billing services company)
• Responsible of getting all claims billing inquiries, respond to close the month no later than 5 days of the following cycle.
• Enroll all insurance Payor for ERA, EDI in Trizetto new purchased clearing house.
• Review and process daily claims 35 multi practice community health center
Office Manager
ASSOCIATES IN GASTROENTEROLOGY - Woodbridge, VA
March 2013 to July 2014
• Direct and supervise 10 employees
• Hire, train, schedule, and coaching employees
• Evaluate and monitor jobs performance of practice staff every 6 months
• Write and delivery performance evaluation• Ensure records are maintained accurate for all areas of the practice
• Ensure a healthy, safe, sanitary, pleasant, and clean facility
• Maintain all licenses DEA, CLIA up to date• Responsible for all credentialing process for new doctor hire
• Maintain all provider licenses, CAQH,Malpractice Insurance, and several other, up to date
• Provide quality health care services, maximize productivity, and optimize customer services
• Maintain a healthy and safe environment for practice associates and patient
• Manage all aspects of practice operation.
PRACTICE MANAGER
DR ELENI SOLOS-KOUNTOURIS
March 2009 to November 2012
• Direct and supervise 15 employees• Interview, hire, train, schedule, and oversee employees
• Develop and implement ongoing training for all practice employees in all areas of practice care and services
• Ensure accurate maintenance for inventory of medications, controlled substances, and treatments supplies
• Develop and implement standards of operating procedures for all areas of practice operations
• Follow all local, state, and federal laws in relation to the practice operations (HIPPA, OSHA, )
• Surgical Coordinator/Scheduler/Biller• Assist the Doctor and MA's in all his/her duties relating to smooth patient flow
• Ensure records are maintained accurate for all areas of the practice
• Ensure a healthy, safe, sanitary, pleasant, and clean facility
• Maintain all licenses DEA, CLIA up to date
• Responsible for all credentialing process for new doctor hire
• Maintain all provider licenses, CAQH, Malpractice Insurance, and several other, up to date
• Provide quality health care services, maximize productivity, and perfect customer services
• Maintain a healthy and safe environment for practice associates and patient
• Manage all aspects of practice operations, while controlling labor costs and clinic expenses
• Evaluate and monitor jobs performance of practice staff every 6 months
• Write and delivery performance evaluation
• Review, approve, and summit time worked to payroll (intuit)
• Maintain QuickBooks 2011
• Pay all utility monthly bills and keep them update in Quickbooks
• Responsible on payrolls and keep track of all employees' benefits
• EHR Medicaid incentive program implementation, making sure all meaningful use requirements are meet.
CLINIC MANAGER
Walk In Medical Care
June 2006 to December 2008
• Direct and supervise 6 employees
• Interview, hire, train, schedule and oversee employees
• Review approved, and summit payroll (paycheck)
• Manage all aspects of clinic operations, controlling labor cost and clinic expenses
• Inventory of medical and office supplies
• Develop and implement protocols in all areas of clinical devices
• Follow all local, state, and federal laws
• Responsible of a full billing cycle for 3 office branches
• Credentialing providers for 3 branches
• Lower AR for 3 branches
• Review daily activities reports
• Present monthly income reports
• Develop a Marketing strategic and follow up results
• Pay all utility monthly bills• Prepare and put together tax w2 forms
• Maintain a healthy and safe environment to work
• Responsible of all licenses and medical equipment maintenance
• Observed a variety of teaching styles at the middle and high school levels.
• Organized and executed lesson plans for a 9th grade English novel unit.
Aided in recommending the yearbook staff on interviewing, design and editing.
• Fulfilled such tasks as grading, research, and reading inventories.
Education
Certified professional coder in Medical coder
AACC - Richmond, VA
April 2019 to Present
Medical Billing and Coding
Northern Virginia Community College Graduate
2020
Certified Medical Assistant
Americare School of Nursing - Alexandria, VA
September 2010
Santa Ana Private High School Santa Cruz
December 1997
Bachelors in Business Administration
Universidad Autonoma Gabriel Rene Moreno
April 1997
Skills
Biligual
Strong Leadership team building skill
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