Customer Service High School

Quieasha Cooper Lee

***********@*****.*** 757-***-**** Norfolk, VA

SUMMARY Dedicated and detail-oriented professional Strong ability to follow protocols, assist individuals in need, and provide excellent customer service. WORK EXPERIENCE Short Term Temp Jobs Norfolk, VA

Security Guard Jun 2020 - Aug 2021

• Conducted routine patrols to ensure premises security.

• Monitored entrances, exits, and surveillance cameras for any unusual activity.

• Assisted visitors and employees with directions and safety concerns.

• Reported incidents, security breaches, and suspicious activities to supervisors.

• Provided assistance to individuals in need and enforced property rules.

• (Worked between Top Guard and Securitas)

Conduent

Benefits Administration Services Specialist 2

Chesapeake, VA

Aug 2021 - Jul

• Case management of medical, dental, vision, and life insurance benefits. 2025

• Determined benefits eligibility and assisted employees with enrollment.

• Provided emergency verification of coverage for medical providers.

• Handled escalation calls and ensured prompt resolution of issues. EDUCATION Lake Taylor High School

High School Diploma, General-NJROTC

Norfolk, VA

Jun 2017

SKILLS Customer Service • Communication • Computer Literacy • Professionalism • Security Patrol • Multiple System Skills • Crisis Handling • Conflict Resolution

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