Customer Service Representative

Mr. Mukesh Kumar Gami

Address: Barahakshetra-**, Sunsari

Phone: 981-***-****

Email: **************@*****.***

Date of Birth: Nov. 7, 2002

Objective:

I am looking for the best opportunities and place where I can utilise & enhance my skills.

Work Experience:

August, 2024 - January, 2025

Customer Moderator

Yodha Vedic Astrology

Tinkune Kathmandu

Roles:

Reviewed and refined customer messages to ensure clear, accurate, and professional communication.

Responded to customer concerns with empathy and problem-solving focus to maintain satisfaction and trust.

Maintained quality standards by verifying information and ensuring all responses aligned with company policies.

Collaborated with team members to improve service delivery, workflow efficiency, and response accuracy.

Ensured every customer interaction reflected a positive brand image and enhanced the overall service experience.

April, 2023 - June, 2024

Site Incharge

Kanchaneshwor Construction and Suppliers Pvt Ltd

Biratnagar

Roles:

overseeing and managing the operations at construction sites

performing regular inspections of the construction site

identifying potential safety hazards and managing them accordingly

organizing work schedules

checking work techniques are correct and safe

managing orders and deliveries of building materials

assisting project managers with planning work activities

completing site reports and other records

Education:

April, 2023

(Diploma Certificate) - Diploma In Civil Engineering 71.31%

Manmohan Memorial Polytechnic, Council for Technical Education and Vocational Training (CTEVT), Nepal

May, 2019

(School (Slc/ See)) - SEE (10th) Secondary Education Examination CGPA 3.5

Shree Mohan Secondary School, National Examinations Board (NEB), Nepal Government

Training/Certificates:

September, 2024 (5 Days)

Customer Moderator

Yodha Astrology

Looking for: Entry Level

Job Categories: Construction /Engineering / Architects/customer service/councelling

Preferred Industries: BPO / Call Center / ITES, Construction / Real Estate, Engineering Firms/

Preferred Job Title: Store Incharge, Data Entry Assistant, Site Incharge, Customer Sales Representative.

Available for: Full Time, Remote

Expected Salary: (Above) NRs 28,000.00 Monthly

Total Experience: 1 year, 7 months

Current Salary: (Above) NRs 25,000.00 Monthly

Job Preference Location: Sunsari or work from home

Languages:

English (Avg: 4.5)

Reading 4

Speaking 4

Writing 5

Listening 5

Hindi (Avg: 5.0)

Reading 5

Speaking 5

Writing 5

Listening 5

Maithili (Avg: 5.0)

Reading 5

Speaking 5

Writing 5

Listening 5

Nepali (Avg: 5.0)

Reading 5

Speaking 5

Writing 4.5

Listening 5

Specializations and Skills:

Skills:

Communication

Work Under Pressure

Customer Care

Data Entry

English Writing

Ms Outlook

VLookup

Hlookup

Powerpoint Presentation

Gmail

High Typing Speed

MS Word

MS Excel

MS PowerPoint

Personal Information:

Gender: Male

Permanent Address: Barahakshetra-

11 Sunsari Nepal

Current Address: Barahakshetra-11, Sunsari

Marital Status: Unmarried

Religion: Hinduism

Nationality: Nepali

Social Account

https://www.facebook.com/profile.php? id=100************&mibextid=ZbWKwL8

Other Information:

Willing to travel outside of residing location during the job: No

Willing to temporarily relocate outside of residing location during the job period: No

Two Wheeler License: No

Four Wheeler License: No

Own Two Wheeler: No

Own Four Wheeler: No

Contact this candidate