Desktop Support Engineer
Resume:
Dawit Biru
********@*****.***
LinkedIn: https://www.linkedin.com/in/dawit-biru-71774a160 Objective: Experienced AV technician, Microsoft Office support engineer, Active Directory admin and desktop support professional seeking a challenging role. Possessing exceptional technical skills and a proven track record of delivering quality solutions, I am committed to providing outstanding support to end-users and contributing to the success of the organization. Education:
Year Up Puget Sound, Seattle WA • Completed coursework in Helpdesk, Professional Skills, and Business Communications, with specialized training in IT Support Technical Skills:
● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
● Active Directory and Group Policy management
● Windows 10 and macOS
● AV equipment setup and troubleshooting
● Video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex)
● Remote desktop support tools (TeamViewer, Remote Desktop Connection)
● Helpdesk ticketing systems (ServiceNow, Zendesk, Jira) Professional Experience:
Desktop Support Technician, Insight Global (Jan 2022 – Jan 2023)
● Provided Level 1 and 2 support for desktops, laptops, and mobile devices
● Troubleshoot and resolve hardware and software issues for end-users
● Deployed and configured new hardware and software for end-users
● Managed and maintained inventory of hardware and software asset Active Directory Admin, Bill Gates Foundation (Feb 2020 – Sep 2021)
● Managed Active Directory user accounts, groups, and permissions
● Created and implemented Group Policies for security and compliance
● Troubleshoot and resolve issues related to Active Directory and Group Policy
● Conducted user training sessions on AD and Group Policy management Microsoft Office Support Engineer, Microsoft (Jan 2019 – Feb 2020)
● Provided Level 2 support for Microsoft Office Suite to internal employees
● Troubleshoot and resolve issues with Word, Excel, PowerPoint, and Outlook
● Managed and maintained Office 365 licenses and subscriptions
● Created and updated documentation for common issues and resolutions AV Technician, Seattle Children’s Hospital ( Aug 2018 – Jan2019)
● Set up and maintain AV equipment for meetings, events, and presentations
● Troubleshoot and resolve AV issues in a timely and efficient manner
● Collaborate with other departments to provide support for large-scale events
● Train staff on how to use AV equipment and software Certifications:
● Microsoft Certified Solutions Associate (MCSA) Windows 10
● CompTIA A+ Certification
References: Available upon request.
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