Quality Control Operations Manager

Bekezela Moyo

P.O. Box **, Danville, IN *****

*************@*****.*** 317-***-****

Professional Summary

Accomplished professional with extensive experience across manufacturing, education, and marketing sectors. Demonstrated success in advancing from shop-floor operations to mid-level management across diverse industries. I am skilled in machine operation, quality control, marketing strategy, academic administration, and leadership. Recognized for

strong interpersonal, problem-solving, and time management skills, with a commitment to continuous learning and operational excellence. Adept at working in dynamic environments and contributing meaningfully to organizational growth.

Work Experience

3M, Indianapolis, IN

Packaging Quality Controller

April 2022 – Present

Operate and troubleshoot various packaging machines to ensure smooth and efficient production processes.

Perform quality inspections and maintain adherence to ISO 9001 standards.

Assist in ISO 9001 certification processes.

Ensure seamless material handling, including forklift operation.

Collaborate cross-functionally to uphold high standards of safety and product quality.

London College of International Business Studies, Botswana

Operations Manager

September 2015 – April 2022

Led a team of 17 staff, enhancing productivity and operational efficiency.

Streamlined lecturer workloads, improving classroom effectiveness by 15%.

Maintained 100% compliance in examinations and regulatory requirements.

Strengthened student support programs, reducing complaints by 25%.

Managed academic budgets and institutional assets for financial sustainability.

Initiated rural outreach projects, empowering women in business through government collaboration.

Global Communications, Zimbabwe

Marketing Manager

January 2008 – June 2015

Co-developed and implemented a comprehensive 10-year marketing strategy.

Recruited and trained in-house and field sales teams.

Tracked key performance indicators (KPIs) to evaluate marketing impact.

Managed a 12-member marketing team with a focus on development and performance.

Oversaw departmental budgeting and expenditure planning.

Midlands Brakes & Clutch, Zimbabwe

Brakes & Clutch Technician

January 2004 – May 2008

Progressed from sales support to technical roles in brake reconditioning and lab testing.

Conducted delining, reverting, and laboratory friction testing of brake linings.

Handled materials such as organic fibers, aluminum oxide, and silicon carbide in sample treatment.

Ensured quality through thorough lab testing and analysis of treated materials.

Education

Master of Commerce in Strategic Management

Midlands State University

Bachelor of Commerce (Honors) in Marketing Management

Midlands State University

Certificate in Business Analytics

Indiana Wesleyan University

Skills

Leadership & Team Management

Strategic Planning

Quality Assurance & Control

ISO 9001 Standards

Academic Operations

Marketing Strategy & KPIs

Data Analysis & Business Analytics

Emotional Intelligence

Conflict Resolution

Forklift Operation

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