Customer Service Accounts Payable

JORGE SANCHEZ

Laveen, AZ ***** ************@*****.*** 602-***-****

Bilingual: English & Spanish

PROFESSIONAL PROFILE

Accomplished customer service and operations leader with over a decade of experience improving client satisfaction, optimizing administrative processes, and training high-performing teams. Adept at managing complex logistics, streamlining workflows, and driving revenue growth in fast-paced environments. Fluent in English and Spanish, with a strong ability to build long-term client relationships.

KEY COMPETENCIES

Customer Relations • Team Leadership • Logistics & Scheduling • Administrative Management •

Accounts Payable/Receivable • Microsoft Office Suite (Excel, Word, Outlook) • QuickBooks •

Process Improvement • Cash Handling • Bilingual Communication

PROFESSIONAL EXPERIENCE

Office Assistant — Broadway Metal Recycling – Phoenix, AZ Apr 2024 – Present

• Coordinate international and domestic shipping logistics, including purchase orders, vessel bookings, and appointments.

• Oversee scale operations, ensuring precise weight documentation for purchased materials.

• Manage accounts payable functions: payments, invoice filing, and regular reporting.

Supervisor / Customer Service Representative — 1 Stop Title & Registration Services – Glendale & Phoenix, AZ Feb 2014 – Oct 2022

• Directed a team of five CSR staff, managing scheduling, training, and performance reviews across multiple locations.

• Implemented operational improvements that produced monthly revenue growth up to 120% above projections.

• Oversaw hiring, training, and quality assurance while maintaining compliance with state regulations.

• Provided comprehensive ADOT services including driver’s licenses, vehicle registrations, and bonded titles.

Customer Service Representative — Phoenix Motor Vehicle Service & PLS MVS – Phoenix, AZ Mar 2012 – Nov 2012 & Apr 2017 – Nov 2017

• Delivered high-quality service for title transfers, registration renewals, and temporary permits.

• Evaluated individual customer needs and ensured adherence to ADOT requirements.

EDUCATION

North High School – Phoenix, AZ

High School Diploma, 2012

ASSESSMENTS

Indeed: Customer Service Skills – Proficient Customer Focus & Orientation – Proficien

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