Credit Controller
Resume:
Ambesa Sitela
******.******@*****.***
Midrand, South Africa
Professional Summary
Highly organized and detail-focused Credit Controller with over 3 years of experience in debtors management, loan application review, and customer account follow-ups within a microlending company. Proven track record of ensuring timely collections, maintaining accurate records, and resolving client queries efficiently. Strong analytical skills, advanced Excel proficiency, and a deep understanding of debtor ageing and compliance. Currently pursuing a BCom Honours in Economics to strengthen financial reporting and risk assessment capabilities.
Relevant Experience
Credit Controller Siyahluma Investment Solution Midrand, South Africa March 2022 – Present
• Managed client loan accounts and ensured adherence to 30-day repayment terms.
• Reviewed and vetted loan applications in line with internal policies.
• Monitored overdue accounts, especially those over 90 days, and conducted structured follow-ups via calls, SMS, and email.
• Maintained up-to-date debtor ageing reports and escalated delinquent accounts for further action.
• Issued statements and payment reminders, ensuring clients had full visibility of outstanding balances.
• Resolved client queries within 48 hours, contributing to a reduction in payment delays and improved client satisfaction.
• Maintained clean and accurate financial records in line with auditing and compliance standards.
Student Intern – Supply Chain Management (SCM)
KSD Municipality – Mthatha, South Africa January 2021 – February 2022
• Captured procurement-related data and organized supplier documentation (note: not relevant to current role but included for completeness).
• Supported administrative functions and learned financial governance frameworks. Academic Tutor – Accounting & Business Management
University of Fort Hare – East London, South Africa January 2018 – November 2019
• Provided tutoring in accounting and business studies.
• Assisted with academic writing and numerical literacy among students.
• Assisted in invigilating during test, to make sure student do not copy each other Education
BCom Honours in Economics (In Progress)
University of South Africa – Pretoria Expected 2025 BCom (General: Commerce & Management)
University of Fort Hare – East London 2019
Matric Certificate Midrand High School – Midrand 2015 Key Skills & Attributes
• Debtors Management & Ageing Analysis
• Loan Application Review & Vetting
• Client Follow-ups & Collections (30–90+ Days)
• Invoicing & Statement Distribution
• Query Resolution & Client Communication
• Financial Recordkeeping & Compliance
• MS Excel (VLOOKUP, Pivot Tables, Formulas)
• Attention to Detail & Deadline Management
• Strong Verbal & Written Communication
Languages
• English
• Xhosa
• Afrikaans
• Zulu
References
Available upon request
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