Patient Care Customer Service

Layla Simpson

Charlotte, NC

980-***-**** ️ ***************@*****.***

Career Goal

Aspiring dental assistant seeking to gain experience in healthcare and dentistry with the long-term goal of opening a dental practice. Passionate about patient care, communication, and maintaining a positive environment.

Education

Charlotte Leadership Academy — High School Diploma Graduated: May 2, 2025

Work Experience

FedEx Ground — Package Handler

Charlotte, NC Apr 2024 – Aug 2025

● Unloaded packages from trucks and placed them on conveyor belts.

● Ensured packages were secure and properly sealed.

● Maintained a safe and efficient work environment. Publix — Cashier

Huntersville, NC Feb 2022 – Sept 2023

● Operated cash register and handled customer transactions.

● Provided excellent customer service and built positive interactions.

● Assisted with store cleanliness and organization. Sky Zone — Court Monitor

Charlotte, NC Aug 2021 – Jan 2022

● Supervised children to ensure safety while playing.

● Engaged with kids to create a fun, welcoming environment.

● Promoted safe play by enforcing rules and responding to incidents. Skills

● Strong communication & customer service

● Sales and upselling experience

● Positive attitude and teamwork

● Basic nursing and patient care knowledge

● Creative (drawing/artistic skills)

Volunteer Experience

Levine & Dickson Hospice House — Volunteer

Huntersville, NC

● Supported staff and families with care and comfort tasks.

● Assisted in creating a compassionate environment for patients.

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