Customer Service High School

Location:

Washington, DC

Posted:

October 09, 2025

Contact this candidate

Resume:

Phillip Simuyuni, *****************@*****.***

CURRICULUM VITAE

1.0 PERSONAL DETAILS

Full Name: Simuyuni, Phillip

Nationality: Zambian

DOB: December 15

, 1983

Residential Address: Kamwala south 15752/1080

Mobile: +260*********, +260*********

Email: *****************@*****.***

2.0 QUALIFICATION SUMMARY

I am an organized, self-motivated, sober minded, reliable individual with the ability to grasp new concepts. I have the ability to work in multi-cultural environment. I have a sound knowledge of workplace safety management and office administration. 3.0 CORE QUALIFICATION

2003 - 2005 Kabulonga Boys High school (Grade 12 certificate) – Lusaka, Zambia 2000 -2002 Mtendere Middle Basic School (Grade Nine certificate) – Lusaka, Zambia 1991 – 1999 Woodlands Basic School – Lusaka (Grade 7 Certificate) – Lusaka, Zambia 4.0 OTHER TRAININGS/SHORTCOURSE

I. University of Zambia, (Lusaka, Zambia)

• Occupational safety and health management

II. Livingstone Institute of Business and Engineering Studies

• Customer Service

• Transport and Logistics

• Clearing and Forwarding

III. Zambia Health Education Communication Trust, (Lusaka, Zambia)

• HIV/AIDS Peer Education

IV. Diplomatic Pouch and Mail (Addis Ababa Ethiopia)

• Diplomatic Pouch and Mail Diplomatic Post Office V. Lusaka Fire bridge, (Lusaka, Zambia)

• Fire Marshall Training

VI. Foreign Service Institute (Arlington, Virginia, U.S) Phillip Simuyuni, *****************@*****.***

VII. Alison

• Diploma in Care giving

• CPR, AED and First Aid

• Introduction to Computer Hardware

• Folk lifter operations (Safety inspection and maintenance)

• Folk lifter operations (traveling and maneuvering)

• Warehouse safety

• Defensive Driving

• Aerial Work Platforms

• Fire safety and prevention.

• Occupational safety and health management

• First Aid Basic

VLL. SOUTHWAY INFOTECH INSTITUTE

• Business management

6.0 AWARDS/RECOGNITIONS

Eagle Award – U.S Department of State (June 2019)

Customer Service Award – U.S Department of State (June 2019) Mission Honor Award – U.S Department of State (December 2019) Eagle Award – U.S Department of State (December 2022) Drive Cam Safe Driving - U. S Department of State (December 2022) Mission Honor Awards - U.S Department of State (March 2024) 7.0 WORK EXPERIENCE

Jan 2022 to date Mailroom Clerk – Embassy of the United States of America

• Data entry and the use of bar code scanners and a computer operated signature.

• Keeping proper ledgers of mail receipt and delivery.

• Maintaining the integrity and safety of the mail that arrives at post.

• Explain mail handling procedures and regulations to mission officials.

• Drives mail truck for airport mail run.

• Dispatches, sorts and distributes mail from multiple sources.

• These include but are not limited to local and international mail, Diplomatic Post Office (DPO) mail, Diplomatic Pouch Material, Phillip Simuyuni, *****************@*****.***

And commercial courier services.

• Serving customers at the mailroom service window.

• Daily Pick up of DPO and DPM mail from the Airport and local Post Office, CDC mail delivery.

July 2017- Jan 2022 Gardener - Embassy of the United States of America Stocking and managing utility equipment and supplies, maintaining office environment and residential compounds. Maintains sidewalks, driveways, curbs, tennis courts, paved areas, parches, and water channels free of debris and supporting various cliental on administrative/clerical duties. Dec 15 – July 17 Security Personnel/Security Supervisor – Delamotte Private Limited Providing security for company property, company personnel and ensuring that the environment is safe for day-to-day company operations. Also, I got promoted due to my hard work to Security supervisor positions and my basic functions were to supervise security personnel’s, formulating security strategies, preparing daily and weekly reports to my supervisor. May 14 – Dec 15 General Worker – KARA Property and Trust – Lusaka, Zambia Provided general gardening duties such as maintaining business environment, residential swimming pools by testing chemical balance, adding correct amounts of chemical as needed, ensuring hygienic and safe conditions around pools and regularly skimming, vacuuming and scrubbing.

I also learnt and did various alternative functions such as painting, tile fixing and plumbing.

April 07 – May 14 Gardener/Painter/Waiter – Southern Sun Hotels, Lusaka Provided various gardening works such as maintaining office environment, ensuring office environment is safe for clients. Weeding, spraying, trimming trees and landscaping. I also maintained the swimming pool where I was trained as a lifeguard.

I performed other duties such as painting and waiting when needed by the Food and beverage supervisor.

8.0 TECHNICAL SKILLS AND COMPETENCE

Operating system: Windows 7, 8 and 10, Mac O.S X Mountain Lion 10.8, Yosemite 10.10 and El Capitan 10.11

Phillip Simuyuni, *****************@*****.***

Web browsers: Internet Explorer, Google chrome and Mozilla Firefox Application Software: Latest Microsoft Office (Microsoft Word, Excel, PowerPoint and Publisher

9.0 INTRESTS

Sports (Football), travelling, learning new cultures and reading, voluntary work/ community work Involvement and Music (Gaiter instrument playing)

10.0LANGUAGES

• English proficient user reading, writing, talking and listening.

• Chewa talking, writing, reading, and listening.

• Lamba talking and listening.

11.0 REFERENCE

Maurice Mushabati

DPO Mailroom Supervisor

U.S. Embassy, Lusaka

Office: +260*********

Cell: +260*********