Customer Service Front Office
Resume:
MIRRIAM CURRICULUM VITAE
NAIROBI, KENYA
***************@*****.***
PROFILE SUMMARY
Friendly, hardworking, and customer-oriented professional with one year experience in sales promotion and merchandising, hospitality, and tourism service. Passionate about offering excellent guest experiences and maintaining high service standards. Seeking a waitress position at a busy resort where I can apply my interpersonal skills and tourism knowledge to create memorable moments for guests.
CORE SKILLS
Excellent hospitality and guest service
Strong communication and interpersonal skills
Customer satisfaction and service recovery
Sales and product promotion
Tourism and travel knowledge
Fast learner and adaptable to new environments
Teamwork and professionalism
First Aid Level 1 certified
WORK EXPERIENCE
Sales and Merchandising Assistant — Mega Importers
Sep 2024 – Sep 2025
Engaged customers with warm, professional service to promote adult briefs and hygiene products.
Maintained a positive store atmosphere and ensured customer satisfaction.
Worked collaboratively with the Carrefour team to meet sales and display goals
Sales Promoter (Seasonal work) — Mega Importers
Carrefour Sarit center and Carrefour Two rivers mall 2022 Aug and Oct Seasons
Conducted product demonstrations and offered personalized customer assistance.
Gained strong skills in communication, patience, and customer handling.
Intern — Snake Park Department, Nairobi National Museum
Sep to Dec 2023
Welcomed and guided local and international visitors, enhancing their experience.
Supported front-office and hospitality activities in the tourism section.
Intern — Hyrax Hill Museum, Nakuru
Jan to Mar 2022
Assisted with visitor reception, ticketing, and site tours.
Practiced professional guest service and teamwork in a tourism environment.
Volunteer — Heart of the Bride for Orphans (USA Mission Group)
Community Outreach, June 2023
Worked with a team to educate villagers and youth on HIV/AIDS awareness and positive lifestyle choices.
EDUCATION
Bachelor of Travel and Tourism Management
Mount Kenya University - Thika
Graduated August 2024
Kenya Certificate of Secondary Education (KCSE)
Muthetheni girls’ secondary school - Machakos
2016 – 2019
Kenya Certificate of Primary Education (KCPE)
Kyethivo primary school – Machakos
2008-2015
CERTIFICATIONS
First Aid Level 1 (Kenya Red Cross)
Digital Marketing Knowledge (Self-trained)
Licensed Driver
LANGUAGES
English - Excellent
Swahili -Fluent
French- Entry level
REFERENCES
Dr. Lawrence Wang’ombe
Head of department- Travel and tourism management
Mount Kenya University
Email: *********@***.**.**
Tel: 254-***-***-***
Lenny Kariuki, Curator
Nairobi National Museum- Snake park
Email: ********@*******.**.**
Tel: 254-***-***-***
Contact this candidate