It Operations Desktop Support

Chris Flores

Donna, TX ***** 956-***-**** *********@*****.***

LinkedIn: https://www.linkedin.com/in/chris-flores-4b4383383

PROFESSIONAL SUMMARY

Versatile IT professional with 27+ years of experience in system administration, network engineering, and IT operations across aerospace, government, healthcare, and enterprise environments. Skilled in Windows Servers, VMware, Azure, ServiceNow, and enterprise network security. Proven leadership in crisis response, project rollouts, and team management. Bilingual: English & Spanish.

CORE COMPETENCIES

Systems & Servers: Windows Server 2000–2022, Linux (Ubuntu, Knoppix), VMware ESXi

Networking & Security: Firewalls (SonicWall, WatchGuard, SolarWinds), Wireshark, Cisco Packet Tracer, Zscaler

Cloud & Virtualization: Microsoft Azure, Azure Site Recovery, Carbonite, Acronis Cyber Protect

Operations & Monitoring: ServiceNow, SolarWinds NPM, Nagios, NetFlow Analyzer, PuTTY

Remote & End-User Tools: TeamViewer, AnyDesk, LogMeIn, ReaLVNC, Quick Assist

Disaster Recovery & Backup: VMware Live Recovery, Acronis, Carbonite, enterprise data recovery

PC, Server, Printer, Component and Hardware troubleshooting

KEY ACHIEVEMENTS

Stepped in as acting site IT leader multiple times, ensuring uninterrupted operations for GE Aerospace.

Directed critical production recovery efforts during system outages, minimizing downtime and financial loss.

Successfully deployed enterprise OTN Project to modernize and secure aerospace production networks.

Built and scaled a personal IT services business with long-term clients spanning over two decades.

PROFESSIONAL EXPERIENCE

CBTS, GE Aerospace — McAllen, TX

Digital Network Operations Engineer Oct 2022 – Sep 2025

Acted as site leader in absence of Director of Technology, managing IT operations and production continuity.

Directed P1 incident response calls across multiple sites, restoring critical systems and preventing downtime.

Supervised a 3-person IT team handling ServiceNow tickets, achieving consistent SLA compliance.

Led OTN Project implementation, successfully separating two production networks for security and performance.

Oversaw firmware upgrades, network patching, and infrastructure migrations.

Triple E Partners, GE Aerospace — McAllen, TX

Digital Operations Engineer May 2021 – Oct 2022

Served as backup site technology leader managing incidents, escalations, and recovery.

Delivered Tier II–III support for desktops, servers, and networks improved user uptime.

Oversaw deployment of PCs, laptops, and printers across the site managed user data backup processes.

Hidalgo County Health Department — Hidalgo County, TX

Desktop Support Specialist (Contract) Aug 2020 – Feb 2021

Provided end-user support for desktops, laptops, and servers.

Performed system imaging, backup, and configuration of new hardware.

CompuCom, GE Aviation — McAllen, TX

Desktop Support II Dec 2016 – Aug 2020

Delivered onsite and remote support for hardware and network troubleshooting.

Assisted with server and desktop upgrades, enhancing overall IT reliability.

JCR, Inc. — Donna, TX

Construction Foreman / IT Lead Feb 2015 – Dec 2016

Supervised crews while managing IT setup, including network/server rack installations.

Worldwide Tech Services, LLC — Tewksbury, MA

Field Technician II Jan 2008 – Feb 2015

Managed a 2-person technical team, completing high-volume service tickets.

Specialized in POS and enterprise hardware repair for retail and corporate clients.

Corpsol Solutions — McAllen, TX

System Administrator / IT Sep 2006 – Dec 2007

Maintained server/network infrastructure, executed data backups, and disaster recovery.

PC and Network Tech LLC (Owner) — Donna, TX

Independent IT Consultant Jul 2000 – Present

Provide IT support for local businesses and individuals, including network/server setup, data recovery, and POS maintenance.

EDUCATION & CERTIFICATIONS

Computer Support Specialist Certification — South Texas College, McAllen, TX

Microsoft Azure Fundamentals (in progress)

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