Data Analyst Technical Support
Resume:
BAYNA-LEHKEM M. BROOMFIELD
***** ***** ******, ********, ** 60430
********@****.***
https://www.linkedin.com/pub/bayna-lehkem-broomfield/3a/a25/ba
PROFESSIONAL SUMMARY
A data analyst professional with over 25+ years of experience seeking to utilize my skill set in a progressive organization. My background has been providing data analysis, research, reporting within the telecommunications, marketing, financial services and government sectors. An effective partner who has impeccable written and verbal communication skills seeking to embrace an environment that supports inclusion and diversity within the workplace.
TECHNOLOGICAL SKILLS
Salesforce, Peoplesoft, Program Management tools (JIRA), Datamine, FTP Pro, PRS Reporting Systems, Send Word Now (SWN), Advanced Microsoft Office
EDUCATION
Associate of Arts Degree in Communications, South Suburban College, South Holland, IL
PROFESSIONAL EXPERIENCE
Collabra (Contract with Verizon), Chicago, IL (contract ended) January 2021 - May 2025
At Verizon we know we have work because our customers value our high-quality communications services, and teamwork enables us to serve our customers better and faster. The Verizon Indirect Channel team goals include expanding into new markets and growing revenue. In support of these goals, the Indirect Channel Program Operations support team member is the main point of contact supporting Verizon's external business partners with processing requests for new accounts.
Technical Support II
•Assist large corporate clients with complex configurations and support for products managing their messaging platforms and private networks. Mastering the internal business rules, processes and systems required to validate customer legal entity status.
•Act as a liaison between the client company and Verizon's internal support teams to resolve issues, including billing, customer service, and technical matters.
•Demonstrating analytical skills required to investigate, research and make decisions based on findings.
•Build, maintain, track company orders within 15 days utilizing Salesforce.com which resulted in invoicing, reporting and updating dashboards.
•Partnered with the Development team by providing backup technical support by testing functionality prior to system live date for Verizon's partner portal.
Affinitiv Marketing Inc., Chicago, IL (eliminated due to COVID) February 2018 - March 2020
Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers (OEMs) and dealers to produce, manage, measure, and optimize multi-channel communications. We provide multi-channel solutions across digital, traditional and mobile channels give our customers the power to create a consistent experience across the entire customer journey.
Marketing Production Coordinator
•Partner with Account Executives liaison Sales team Collaborate with account executives and inside sales team to complete campaign creation deals.
•As the liaison between the customers and the Creative team, I help create quality marketing campaigns that are in line with brand standards and exceeds the customer’s expectations in tight deadlines.
•Create email, direct mail, print marketing campaigns for various dealership partners (GM, Lexus, and Porsche). Create targeted marketing event campaigns to increase foot traffic during specific season throughout the year.
•Build client relationships through the Owner Retention Program to coordinate campaign through new enrollment and manage any client cancellations.
•Partner with the Development Team to set up deployment standards for partnerships with luxury dealerships.
Enova Financial, Chicago, IL (job advancement) July 2016 – February 2018
Enova is a financial lender that creates easy and welcoming opportunities for consumers to get access to
the credit they need.
Loan Processor
•Manage all customer inquiries, request, and thoroughly educate them on the financial products and services available through world-class analytics and technology.
•Performing initial appraisal of potential borrower who are seeking to receiving financial support by thoroughly examining the application and accessing credit eligibility for a personal installment loan.
•Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience.
•Finalize loan contracts and keep clients informed in rules and obligations
•Continuous commitment to compliance and adherence to all applicable lending laws and regulations in each country.
ADDITIONAL PROFESSIONAL EXPERIENCE
Chicago Mercantile Exchange, Chicago, IL (job elimination) January 2000 – July 2015
CME Group is the world's leading derivatives marketplace. The company provides a marketplace for buyers and sellers, bringing together individuals, companies and institutions that need to manage risk or that want to profit by accepting risk.
Historical Data Coordinator 2007-2015
Senior Market Reporter 2000-2007
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