It Support Information Technology

George, South Africa *************@*****.*** +27-81-051-****

Nationality: South African Valid passport (expires Oct 2029) JOHANNES HENDRIK LOMBARD

Professional Summary

Dynamic IT professional with 10+ years’ experience spanning technical support, networking, database administration, and IT sales. Proven track record delivering reliable connectivity solutions in challenging environments, including mining and renewable energy sectors. Skilled in leading technical teams, managing client relationships, and driving business growth. Microsoft- and CompTIA-certified with strong expertise in networking, remote IT support, and customer-focused solutions. Key Skills

• Network Infrastructure Design & Implementation (LAN/WAN, Wi-Fi, LTE, Mikrotik)

• Remote IT Support & Troubleshooting (hardware/software, CCTV, VoIP, printers)

• Client Relationship & Sales Management (B2B, technical sales, account growth)

• Leadership & Team Development (mentoring, training, SLA management)

• Microsoft Technologies (Windows Server, SQL Server, SharePoint, Exchange)

• Disaster Recovery & IT Security Protocols

• Project Delivery in Mining, Renewable Energy, and Rural Connectivity Career Highlights

• Rural Connectivity Leadership: Delivered reliable internet for mines and solar farms in Northern Cape, serving hundreds of end users.

• Technical Sales Growth: Built and retained 20+ corporate clients through personalised support and innovative LTE solutions.

• Team Leadership: Created and led an 8AM–8PM support team, introducing video-based training that improved client satisfaction.

Professional Experience

ByteMe (formerly IT-Lec) – Upington, SA (Remote from Limpopo 2022 – 2023; George 2024 – Present) Director & IT Operations Manager Feb 2021 – Present

• Led rollout of high-end LTE infrastructure across 5+ mining operations, improving connectivity from 2 Mbps to 50 Mbps+.

• Managed 20+ corporate clients directly, overseeing service delivery for ~200 users.

• Supervised a team of 6 technicians + 10 regional agents, mentoring stah and creating client support video guides.

• Negotiated partnerships with MTN and Vodacom to register as an ISP, advancing business growth plans.

• Promoted from Sales to Management in under 1 year, taking responsibility for strategic direction and product decisions.

Micronet (Part-time) – Bloemfontein

IT Support Technician Jan 2012 – Jan 2013

• Delivered on-site support for networking and hardware issues for small to medium businesses. George, South Africa *************@*****.*** +27-81-051-**** Nationality: South African Valid passport (expires Oct 2029)

• Assisted with server setups and software installations to support client infrastructure.

• Conducted troubleshooting and user training sessions for clients on new systems.

• Successfully implemented a Wi-Fi & CCTV project at a hostel (90 cameras, 30 APs). Urb Klank en Beeld – Bloemfontein

Junior IT Technician Jan 2013 – Dec 2014

• Supported fibre installation projects and LAN/WAN setups for schools and ohices.

• Provided first-line support for PC repairs, printers, and networking issues.

• Assisted senior technicians with Wi-Fi rollout at a school, ensuring reliable coverage.

• Gained hands-on experience with CCTV systems, VoIP setup, and network testing tools. Other Work Experience (2014–2021)

Lombard Boerdery – Supervisor 2014–2021

Managed viticulture and pecan farming operations, stah, and budgets. SAPPA South African Pecan Nut Producers Association – Mentor 2018–2021 Trained emerging pecan farmers in orchard management, sustainability, and market readiness. Certifications

• CompTIA: A+, Network+

• Microsoft Certified Professional (MCP)

• Microsoft Technology Specialist (MCTS)

o Windows 7 Configuration (70-680)

o Windows Server 2008: Active Directory, Network Infrastructure, Applications Infrastructure

• Microsoft Certified IT Professional (MCITP): Windows Server 2008 Enterprise Administrator (70- 647)

• Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 (Upgrade Exam 70-417)

• Microsoft SQL Server 2012: Administering Databases (70-462)

• Microsoft SharePoint Server 2013: Core Solutions (70-331) & Advanced Solutions (70-332)

• Microsoft Exchange Server 2013: Core Solutions (70-341) & Advanced Solutions (70-342) Education

• National Senior Certificate – High School Duineveld (2009)

• National Certificate: IT Systems Support (NQF 5) – 2012

• Certificate: IT Database Administration (NQF 6) – 2013 References

Available on request (all verified and current)

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