Customer Service Social Media
Resume:
Harmanpreet Kaur
*********************@*****.***
CAREER OBJECTIVE:
Seeking an opportunity to work in fast paced working industry where I can use my skills from my learnings. I am a self-motivator with strong interpersonal skills through which I can reach to people easily and can prove to be a great asset to the organization.
SKILLS:
•Strong communication skills.
•Customer handling.
•Quick learner and dedicated towards work.
•Proficient in Microsoft office.
•Ability to handle multiple tasks simultaneously.
•Strong management skills.
•Flexible and adaptable.
•Multi linguistic: able to listen, speak and write in English, Punjabi, and Hindi.
•Attention to details.
•Good at maintaining professional interpersonal relationships.
•Team oriented.
EXPERIENCE:
Customer Handling
Tim Hortons-Bolton, ON
Supervisor – August 2024 to August 2025
Team member - January 2023 to July 2024
•Address customer inquiries promptly and professionally.
•Organize merchandise to enhance the experience.
•Actively participate in training to enhance customer service skills.
•Assign duties to team members.
•Manage the employees of the shift and time of drive thru.
Cashier/Receptionist
Rajdhani Sweets and Restaurant-Brampton, ON
December 2022 to March 2023
•Greet customers warmly and ascertain problems or reason for calling.
•Assist with order placement or other related services.
•Resolve customer via phone, e-mail, or social media.
Customer Service Representative
H&M-Mississauga, ON
April 2023 to December 2023
•Address customer inquiries promptly and professionally.
•Organize merchandise to enhance the shopping experience.
•Actively participate in training to enhance customer service skills.
EDUCATION:
Graduate certificate in Business
Niagara College, Toronto, Ontario
Computer Applications
Writing Strategies
Human Resource Management
Financial Accounting Concepts
Operational Management
Spreadsheet Applications
Canadian Business Law
Fundamentals of International Trade
Managerial Accounting
Fundamentals of Project Management
Supply Management
Organizational Behaviour
Professional Selling
Recruitment, Selection and Interviewing Techniques
Business Ethics
New Venture Development
Training and Certifications:
CPR and First Aid
Smart Serve
ServSafe Food Handler
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